一、Courtesy English 禮貌用語
(1)Good morning (afternoon, evening), sir (madam)
早上（下午、晚上）好，先生（夫人）。
(2)How do you do?
您好！（初次見面）
Glad to meet you.
很高興見到你！
(3)Welcome to our hotel(restaurant, shop)
歡迎到我們酒店（餐廳，商場）來。
(4)I hope you will enjoy your stay with us.
希望您在我們酒店過得愉快（客人剛?cè)氲陼r(shí)）
I hope you are enjoying your stay with us.
希望你在我們酒店過得愉快（客人在飯店逗留期）
I hope you are enjoyed your stay with us.
希望你在我們酒店過得愉快(客人離店時(shí))
(5)Good morning, Coffee shop/Chinese restaurant.May I help you?
早上好，咖啡廳/中餐廳，我能為您做點(diǎn)什么？
(6)Sorry, He is not in at the moment. Would you like to leave a message?
對(duì)不起，他現(xiàn)在不在，您要留口訊嗎？
(7)Pardon? I beg your pardon?
對(duì)不起，請(qǐng)?jiān)僬f一遍好嗎？
(8)Thank you for your advice (Information help).
感謝您的忠告（信息 幫助）
(9)I am at your service.
樂意為您效勞。
(10)Sorry to have kept you waiting.
對(duì)不起，讓您久等了。
(11)Is there anything I can for you?
有什么能為您效勞？
(12)It’s on the second (third) floor.
在二（三）樓。
(13)Excuse me. Where is the washroom (restroom, elevator)? This way, please.
對(duì)不起，請(qǐng)問洗手間（電梯）在哪兒？請(qǐng)這邊走。
(14)Turn left/right.
往右/右轉(zhuǎn)。
(15)It’s in the basement at the end of the corridor.
在地下室走廊盡頭。
(16)Please don’t leave anything behind.
請(qǐng)別遺忘您的東西。
(17)Take it easy.
放心好了。
(18)Please don’t smoke here.
請(qǐng)不要在這里吸煙。
(19)Goodbye and hope to see you again.
再見，希望再見到您。
(20)Have a nice trip! / Wish you a pleasant journey! Good luck!
一路平安！/ 祝您旅途愉快！
(21)Go straight.
一直向前走。
二．English for F&B Department
餐飲英語
(1)Sit down, please. Here is menu. May I take your order? /Are you readyto order, sir?
請(qǐng)坐，給您菜單，先生，您要點(diǎn)菜么？
(2)What would you like to have，coffee or tea?
您要咖啡還是茶?
(3)Would you like to have some wine with your dinner?
您用餐的時(shí)候要喝點(diǎn)酒嗎？
(4)Service hours are: 6:00a.m. To 10:00a.m. For breakfast, 11:30a.m.to12:00p.m. for lunch, 5:30p.m.to 9:30p.m.dor dinner.
餐廳供應(yīng)時(shí)間是：早餐6點(diǎn)半到10點(diǎn)，午餐11點(diǎn)半到下午2點(diǎn)，晚餐5點(diǎn)半到9點(diǎn)半。
(5)Here is the bill. Please sign it.
這是您的賬單，請(qǐng)簽字。
(6)Will this table be all right?
這個(gè)座位好嗎？
(7)Would you like to start with a glass of beer?
先喝一杯啤酒好嗎？
(8)Here are the menus and wine list.
這是菜單和酒水單。
(9)What vegetable would you like with your fish?
吃魚時(shí)您想配點(diǎn)什么蔬菜呢？
(10)How do you like Chinese food?
您喜歡中國菜嗎？
(11)What do you think of our service?
您對(duì)我們的服務(wù)有什么意見？
(12)How would you like your steak cooked? Rare Medium, or well done?
牛排怎么做？三分熟，半熟還是熟透？
(13)I’m afraid it’s against the hotel’s regulations .
這是違反飯店的規(guī)章制度。
(14)In our hotel we don’t accept tips . It’s our pleasure to serve our guests well. Thank you all the same.
我們飯店是不收小費(fèi)的，我們?yōu)榭腿朔?wù)好感到高興，還是要謝謝您。
(15)We’ll give you a 10%(tent percent) discount after 8p.m. o’clock.
晚上8點(diǎn)以后，我們給您九折優(yōu)惠。
(16)We’ll after tour guides complimentary breakfasts.
我們給陪同提供免費(fèi)午餐。
(17)I’d like to reserve a table for four for this evening at 8
我想預(yù)定一張今晚8點(diǎn)四人的餐位。
(18)I’m afraid you’ll have to pay for the damage.
你必須賠償。
(19)Thank you for telling us about it .I’ll look into the matter right away.
謝謝您告訴我們。我馬上去處理這事。
(20)I assure you it won’t happen again.
我保證此類事不在發(fā)生。
(21)I can’t guarantee anything, but I’ll try my best.
我不能保證，但我會(huì)盡力而為。
(22)Have you made a reservation?/Do you have a reservation?
您預(yù)定過了嗎？
(23)How many people are there in your party?/For how many people?
你們一共有幾位？
(24)I’d like to reserve a table by the window.
我想預(yù)定一下靠窗的餐位。
(25)How about a table in the corner of the restaurant ?
餐廳角落的餐位好嗎？
(26)We are open until 12:00p.m,but our last order for dinner is at 11:00p.m.
我們一直營業(yè)到晚上12點(diǎn)，但晚餐點(diǎn)菜的截止時(shí)間是11點(diǎn)。
(27)I’m sorry ,sir , the restaurant is full now/today .
對(duì)不起，先生，現(xiàn)在/今天我們的預(yù)定已滿。
(28)Please sit at the same table for each meal.
請(qǐng)你們每一頓飯坐在同一個(gè)餐位上。
(29)Since you are group guests ,we’ve arranged a set menu for you .If you want to have extra food; you should also pay extra for it.
因?yàn)槟鷤儓F(tuán)體客人,我們已替你們安排了套菜,假如你們想另外加菜的話,你們得另付費(fèi)用。
(30)I’m sorry, we’re filled up right now, but do you mind waiting for a while.
對(duì)不起,這會(huì)兒都擠滿了.可是您能不能等一會(huì)兒.
(31)We will have you seated as soon as possible.
一有空,我們馬上給您安排位置.
(32)Would you like smoking area or no-smoking area?
你喜歡吸煙區(qū)還是非吸煙區(qū)?
(33)I’m sorry; sir .The table has been reserved. There is a sign on it.
對(duì)不起,先生.這張桌子已經(jīng)有人預(yù)定了.上面有個(gè)標(biāo)簽.
(34)Your dining coupons only include soft drinks. I’m afraid you have to Pay extra for it.
您的餐券只包括軟飲料,我想如果您能要這個(gè)的話得額外付費(fèi).
(35)What would you like tofollow?
您下一道點(diǎn)什么呢?(這也是請(qǐng)客點(diǎn)菜的套話?)
(36)We serve soybean milk or rice gruel instead of coffee and juice.
我們供應(yīng)豆?jié){或白米粥來代替咖啡和果汁.
(37)Please wait for a moment. I’ll bring it for you right away.
請(qǐng)稍等一小下,菜馬上就上來.
(38)What kind of food (rink, juice, dessert) would you like?
請(qǐng)問您要哪種食品/飲料/甜品?
(39)Today’s special is. ……(What’s tonight's special)?
今天的特色菜是……(今晚有什么風(fēng)味菜?)
(40)Everything is a la carte
所有東西都是可以零點(diǎn)的(自己點(diǎn)的)
(41)Can you give me some slices of lemon for my black tea?
能在我的紅茶里擠一些檸檬汁嗎?
(42)It’s prepared in truant of you.
這個(gè)菜是當(dāng)著您的面做的.
(43)Would you like to try Mao Tai—the best Chinese spirits?
您想品嘗一下中國最好的酒—茅臺(tái)酒嗎?
(44)Don’t go easy on salt.
別放太咸了
(45)Would you like to have your soup right now or later?
您要的湯是現(xiàn)在上還是待會(huì)上?
(46)Here’s your Beggar’s Chicken. (Here are your matches.)
您的叫化雞來了.(這是您要的火柴.)
(47)That’s all for your dishes .If you want anything else,
justcall me. Please enjoy yourself.
您的菜上齊了,如果您還要什么,請(qǐng)叫我,祝您就餐愉快.
(48)I’m sorry, madam. Once the dish is ordered and served,
it can’t be exchanged.
夫人,對(duì)不起,點(diǎn)的菜送上桌是不能換的.
(49)The dish is very hot, please be careful, sir.
先生,這道菜很燙,吃時(shí)請(qǐng)當(dāng)心.
(50)This food is best eaten while hot. Please enjoy your meat.
這道菜最好趁熱吃,請(qǐng)慢用.
(51)I’m really sorry, but I seem to have mis-served a dish.
真對(duì)不起,我好像上錯(cuò)了一個(gè)菜.
(52)How do you like the fish cooked this way?
您覺得魚這樣燒怎么樣?
(53)Do you think the soup is tasty?
您認(rèn)為這個(gè)湯可口嗎?
(54)When will you pick it up?
您要什么時(shí)候來取?
(55)The buffet is over there; you can choose what you like.
自助餐在那邊, 您可以任意選擇.
(56)Is everything to your satisfaction?
一切都滿意嗎 ?
(57)Would you like Continental breakfast or American breakfast?
您要?dú)W式早餐還是美式早餐?
(58)How would you like your eggs, fried or boiled?
您喜歡雞蛋怎樣燒,煎蛋還是煮蛋?
(59)What flavor would you like?
您要什么口味?
(60)Our buffet serves rich Chinese and western food and also various kinds of salads cake and fruit.
自助餐廳食物豐富, 有中式食品,西式食品,還有各式色拉,糕點(diǎn)和水果.
(61)Shall I charge this to your room?
我可以把費(fèi)用掛在您的帳上嗎?
(62)With or without ice. Please, sir?
先生,請(qǐng)問您是加冰還是不要冰?
(63)It’s on me.
由我來付/我請(qǐng)客.
(64)That would be on the house.
由本店免費(fèi)招待.
(65)How many would you like? Just one portion.
您要多少份?只要一份.
(66)Would you care to have one check or separate checks?
賬單開在一起還是分開?
(67)Would you like to sign your bill now?
現(xiàn)在簽一下賬單好嗎?
(68)Here’s your change and receipt.
這是您的找錢和收據(jù).
(69)I’m afraid lamb chop is out of stock.
恐怕羊排已經(jīng)售完了.
(70)We offer vanilla, chocolate, strawberry, Mecca. Taro, peanuts, Peppermint, rum & raisin ice cream.
我們有香草,巧克力, 草莓, 咖啡, 香芋, 花生, 薄荷,朗姆提子冰淇淋.
(71)How would you like it done?
您愿意這個(gè)怎么燒?
(72)Please take care of your purse.
請(qǐng)照看好您的提包(錢包).
(73)May I know your name and your room number?
我可以知道您的名字和房號(hào)嗎?
(74)I’m sorry, sir. It’s only for bottle sale.
對(duì)不起,先生.這只能是整瓶出售.
(75)Sorry, There is something wrong with the date,will you please Change another one for me?
對(duì)不起,日期搞錯(cuò)了,能不能換另外一張給我?
(76)Will you do me a favor?
能幫我個(gè)忙嗎?
(77)Water melon & carrot juice are fresh made,the others are bottle Packaged.
西瓜汁和胡蘿卜汁是鮮榨的,其他是瓶裝的.
(78)We offer soft roll, hard roll, Danish pastry,croissant, French bread, muffin and toast.
我們供應(yīng)軟包, 硬包, 丹麥包, 牛角包, 法式面包, 提子包, 松餅和吐司.
(79)I am sorry, sir,---is sold out ,would you like to have a look at the menu again?
對(duì)不起, 先生,---已經(jīng)賣完了,您想再看一下菜單嗎?
(80)We offer chocolate mousse, strawberry mousse, cheese, fruit, walnut, cream cake and apple pie.
我們供應(yīng)巧克力毛士, 草莓毛士, 芝士, 水果, 核桃, 鮮奶蛋糕和蘋果派.
聯(lián)系客服
