GUEST ROOM DAILY ENGLISH 客房日常英語
Hotel departments 酒店部門
General Manager`s Office 總經(jīng)理辦公室
Human Resources Department 人力資源部
Sales＆Marketing Department公關(guān)銷售部
Room Division Department 房務(wù)部
Front Office department 前廳部
Business Center 商務(wù)中心
Concierge 禮賓部
Operator 總機
Reservation Desk 預(yù)訂部
Reception Desk 接待處
Housekeeping Department 管家部
Laundry Department 洗滌部
Public Area Department 公共衛(wèi)生部
Florist 花房
Food＆Beverage Department 餐飲部
Western Restaurant 西餐廳
Chinese Restaurant 中餐廳
Chinese Kitchen Department 中廚部
Western Kitchen Department 西廚部
Bakery 包餅房
Beverage Department 酒水部
Banquet Department 宴會部
Steward Department 管事部
Staff Canteen 員工餐廳
Engineering Department 工程部
Security Department 保安部
Transportation Department 汽車部
Spa＆Fitness 健康中心
Guest Clinic 賓客醫(yī)療室
Logistics Department 事務(wù)部
Finance Department 財務(wù)部
Purchasing Department 采購部
Vice/Deputy General Manager 副總經(jīng)理
Executive Director 行政總監(jiān)
Finance Director 財務(wù)總監(jiān)
Assistant General Manager 總經(jīng)理助理
Director of Human Resources人力資源部總監(jiān)
Human Resources Manager人力資源部經(jīng)理
Personnel Manage 人事經(jīng)理
Training Manager 培訓(xùn)經(jīng)理
Sales Manager 銷售經(jīng)理
Public Relations Manage 公關(guān)經(jīng)理
Sales Representative 銷售代表
Front Office Manager 前廳部經(jīng)理
Assistant Front Office Manager前廳部副經(jīng)理
Assistant to Front Office Manager前廳經(jīng)理助理
Assistant 大堂副理
Guest Service Manager 賓客服務(wù)經(jīng)理
Guest Relations Officer 賓客關(guān)系員
Hotel Representative 酒店代表
Receptionist 前臺接待員
Bellboy 行李員
Door man 門童
Operator 總機接線員
Executive Housekeeper 行政管家
Assistant Housekeeper 助理管家
Room Attendant 客房服務(wù)員
Laundry Manager 洗滌部經(jīng)理
Public Area Manager 公共區(qū)經(jīng)理
Food＆Beverage Manager 餐飲部經(jīng)理
Western Restaurant Manager 西餐部經(jīng)理
Chinese Restaurant Manager 中餐部經(jīng)理
Executive Chef-Chinese 中餐行政總廚
Executive Chef- Western 西餐行政總廚
Pantry Chef 大廚
Cook/chef 廚師
Beverage Manager 酒水部經(jīng)理
Banquet Manager 宴會部經(jīng)理
Steward Manager 管事部經(jīng)理
Waiter/Waitress 餐廳男/女服務(wù)員
Hostess 咨客
Pantry 地哩
Security Manager 保安部經(jīng)理
Security Guard 保安員
Chief Engineer 總工程師/工程部經(jīng)理
IT Engineer 信息技術(shù)工程師
Transportation Manager 汽車部經(jīng)理
Driver 司機
Health Recreation Manager 健康中心經(jīng)理
Purchasing Manager 采購部經(jīng)理
Purchasing Staff 采購員
Storage Manager 倉管部經(jīng)理
Cost controller 成本控制
Accountant 會計員
Cashier 收銀員
Night/Day Auditor 夜/日審員
Captain 領(lǐng)班
Supervisor 主管/主廚
Clerk/Order Taker 文員
Coordinator 協(xié)調(diào)員/聯(lián)絡(luò)員
Staff 職員
Secretary 秘書
Arts Designer 美工
Doctor 醫(yī)生
Nurse 護(hù)士
U8 Action Cuisine Restaurant U8風(fēng)味餐廳
Tian Yuan Chinese Restaurant 恬園創(chuàng)意中餐廳
Societe Lobby Bar相聚大堂吧
Choc Java＆Lin Q Café 西餅屋與網(wǎng)吧
Rainbow Bar 彩虹吧
Outdoor Swimming Pool 露天游泳池
Health Club ＆Tennis 健身中心和網(wǎng)球場
Cardinal Numbers基數(shù) Ordinal Numbers序數(shù) Cardinal Numbers基數(shù) Ordinal Numbers序數(shù)
zero
1 one first 1st
two second 2nd
three third 3rd
four fourth 4th
five fifth 5th
six sixth 6th
seven seventh 7th
eight eighth 8th
nine ninth 9th
ten tenth 10th
eleven eleventh 11th
12 twelve twelfth 12th
13 thirteen thirteenth 13th
14 fourteen fourteenth 14th
15 fifteen fifteenth 15th
16 sixteen sixteenth 16th
17 seventeen seventeenth 17th
18 eighteen eighteenth 18th
19 nineteen nineteenth 19th
20 twenty twentieth 20th
21 twenty- one twenty- first 21st
30 thirty thirtieth 30th
40 forty fortieth 40th
50 fifty fiftieth 50th
60 sixty sixtieth 60th
70 seventy seventieth 70th
80 eighty eightieth 80th
90 ninety ninetieth 90th
100 hundred hundredth 100th
101 hundred and one hundred an first 101st
500 five hundred five hundredth 500th
1000 thousand thousandth 1000th
4280 four thousand two hundred and eighty four thousand two hundred and eightieth 4280th
10 000 ten thousand ten thousandth 10 000th
100 000 hundred thousand hundred thousandth 100 000th
1 000 000 million 10 000 000 000 billion
Second 秒 Minute分鐘 Hour小時 Day天 Week星期
Month月 Year年 Decade十年 Century 一百年/世紀(jì)
two minutes and fifty eight second 兩分零五十八秒
One and a half hour 一個半小時
one hour and thirty minutes 一小時三十分鐘
4︰00 p.m./four o′clock in the afternoon 下午四點整
5：
7：30 p.m./half past eight in the evening 晚上八點半
Three quarters past eight/a quarter to nine in the evening
晚上八點四十五分
Twelve noon/12p.m. 中午十二點
twelve midnight/
Monday（Mon.） 星期一
Tuesday（Tue.） 星期二
Wednesday（Wed.） 星期三
Thursday （Thurs.） 星期四
Friday（Fri.） 星期五
Saturday（ Sat.） 星期六
Sunday （Sun.） 星期日
Today 今天
Every other day 隔天
Tomorrow 明天
Day after Tomorrow 后天
2days after tomorrow 大后天
Yesterday 昨天
Day before yesterday 前天
2days before yesterday 大前天
January（Jan.） 一月
February（Feb.） 二月
Mar（Mar.） 三月
April（Apr.） 四月
May 五月
June(Jun.) 六月
July（Jul.） 七月
August（Aug.） 八月
September（Sep.） 九月
October（Oct.） 十月
November（Nov.） 十一月
December（Dec.） 十二月
Last month 上個月
Next month 下個月
This year 今年
Next year 明年
Last year 去年
1.room number 房號
2.door lock 門鎖
3.door bell 門鈴
4.Door knob signs 房門掛牌
5.Please make up room sign
請即打掃
6.Do not disturb (DND)sign
請勿打擾牌
7.Turn down the bed 開夜床服務(wù)牌
8.Emergency evacuation Plan 緊急疏散圖
9.spy hole 防盜眼
10.fluorescent lamp日光燈
11.stand lamp 落地?zé)?
12.table lamp 臺燈
13.bed lamp 床頭燈
14.light bulb 燈泡
15.lamp shade 燈罩
16.wardrobe 衣柜
17.rail 橫桿
18.clothes hanger/lady/gent男女掛衣鉤
19.suit hanger 西裝衣架
20.pants hanger 褲子衣架
21.dress hanger 裙子衣架
23. Refrierator cabinet冰箱柜
24.baggage rack 行李架
25. desk/dressing table書桌/梳妝臺
26.drawer 抽屜
27.dressing chair 梳妝椅
28. dressing mirror 梳妝鏡
29.long mirror 穿衣鏡
30.hanging picture 掛畫
31.window 窗戶
32.curtain hook 窗簾鉤
33.heavy curtain 厚簾
34.net curtain 紗簾
35.corridor 走廊
36.coffee table 咖啡臺
37.arm chair 圈椅
38.mattress 床褥墊
39.bed frame 床架
40.head board 床頭板
41. bed side table 床頭柜
42.control board 控制板
43.base board 地腳線
44.Air conditioner grid風(fēng)口
45.Air exhauster 抽風(fēng)機
46.wall paper 墻紙
47.ceiling 天花板
48.carpet 地毯
49.smoke detector煙感器
50.Temperature reactor
煙感器
51.marble counter 云石臺
52.wash basin 洗手盆
53.faucet/cap 水龍頭
54.sink stopper 去水塞
55.towel rack 毛巾架
56.bathroom 衛(wèi)生間
57.toilet 座廁
58.bathtub 浴缸
59. shower nozzle 花灑頭
60.floor drain 地漏
61.shower mats 防滑墊
62.safety handle 安全扶手
63.soap dish 皂碟
64.marble wall 云石墻
65. Safety box (instructions)
保險箱(使用說明書)
Electrical appliances電器
66.refrigerator/fridge 電冰箱
67.television set 電視機
68.radio 收音機
69.computer 電腦
70.fax machine傳真機
71.telephone電話
72.switch 開關(guān)
73.button 按鈕
74.socket 插座
75.plug 插頭
76.adaptor 多用插座
77.transformer 變壓器
78.sitting hair-dryer座式風(fēng)筒
79.iron 燙斗
80.ironing board 燙板
81.DVD player DVD影碟機
82.internet cable 網(wǎng)線
83.emergency torch 應(yīng)急電筒
Linens布草
84.bedcover 床罩
85.bed pad 床墊
86.blanket 毛毯
87.bedsheet 床單
88.soft/firm pillow 軟/硬枕頭
89.Pillow inner slip 枕內(nèi)套
90.pillow case枕套
91.hand towel 方巾
92.face towel 面巾
93.bath towel 浴巾
94.bath mat 地巾
95.bathrobe 浴袍
96. Glass cloth杯布/鏡布
97.dust cloth 塵布
98. bed skirting 床裙
99.feather quilt 羽絨被
Duvet cover 羽絨被套
Cotton quilt 棉被
Runner 床尾段
Morning gown 晨衣
Guest amenities 客用品
100.service directory 服務(wù)指南
101.telephone directory 電話指南
102.newspaper 報紙
103.room service menu 送餐餐牌
104.door knob breakfast menu早餐牌
105.jogging map 緩步跑地圖
106.map of Guangzhou 廣州地圖
107.stationery file 文件夾
108.binder 訂書機
109.tape/glue 透明膠
110.battery 電池
111.ruler 尺子
112.scissors 剪刀
113.writing paper 信紙
114.envelope 信封
115.post card 明信片
116.memo pad 便簽
117.memo pad holder 便簽夾
118.GM compliment card 總經(jīng)理致敬卡
119.GM welcome card 總經(jīng)理歡迎卡
120.please Drive Me card 請送我回酒店卡
121. Tie holder 領(lǐng)帶夾
122.laundry（wash） list 洗衣(水洗)單
123.dry cleaning＆pressing list
干洗及燙衣單
124.laundry bag（cotton） 棉洗衣袋
125.shopping bag 購物袋
126.mimi bar list/drinks list 酒水牌
127.mimi bar list folder 迷你吧賬單夾
128.guest questionnaire 客人意見書
129.hotel brochure 酒店介紹冊
130.price list 價目表
131.luggage sticker 行李貼
132.thermos bottle 熱水瓶
133.thermos internal container
熱水瓶內(nèi)膽
134.water jug 冷水瓶
135.ice bucket 冰桶
136.ice tong 冰夾
137.tea set tray 茶托
138.tea box 茶葉盒
139.tea bag 茶包
140.tea cup 茶杯
141.saucer 杯碟
142.teaspoon 茶勺
143.tall/short cup 高杯/矮杯
144. drinking glass 水杯
145.wine glass 酒杯
146.water tumbler/bathroom glass漱口杯
147.glass wrapper 杯套
148.paper coaster 杯墊
149.tea bag 茶包
150.stirrers 調(diào)酒棒
151.napkin 餐巾
152.shoe basket 鞋籃
153. shoe shine sponge 刷鞋棉
154.sewing kit 針線包
155.shoe shine service sheet擦鞋服務(wù)紙
156. shoe horn 鞋拔
157. shoe brush 鞋刷
158. shoe cloth 擦鞋布
159. shoe polisher 擦鞋器
160. shoe shine cloth 擦鞋布
161. shoe polish 鞋油
162. slippers 拖鞋
163.clothes brush 衣刷
164.dustbin 垃圾桶
165. ball pen 圓珠筆
166. ashtray 煙灰盅
167. matches 火柴
168. fire mask
169. TV remote case 遙控器套
170. TV remote control 遙控器
171. TV channel guide 電視節(jié)目指南
172. vase 花瓶
173.soap 香皂
174.tissue 面紙
175.toilet paper 廁紙
176.soap dish 皂碟
177.tissue box 面巾紙盒
178.toilet paper holder 卷紙架
179.shampoo/hair conditioner 洗發(fā)水/護(hù)發(fā)素
180.body lotion 潤膚露
181.dental kit 牙具套裝
182.toothbrush 牙刷
183.toothpaste 牙膏
184.foam bath 沐浴液
185.comb 梳子
186.shower cap 浴帽
187.cotton buds 棉簽
188. nail clippers 指甲剪
189. nail file 指甲銼
190.shaving kit/razor
須刨
191.sanitary bag 衛(wèi)生袋
192.vanity kit 護(hù)理套
193.amenities tray 日用品托盤
194.provisions 備品
195.rattan basket 藤籃
196.scissors 剪刀
197.bottle opener 開瓶器
198.mahjong table/chair 麻將臺/麻將椅子
199.bady cot 嬰兒床
200.Shower puff 搓澡棉
201. body scale 體重磅
202 soft drink 不含酒精的軟飲料
Newspapers＆Magazines 報紙和雜志
China Daily中國日報
Guangzhou Daily廣州日報
Yangcheng Evening News羊城晚報
South China Morning Post南華早報
香港商報
U.S.A.Today今日美國
Times 時代
Newsweek新聞周刊
The Leading Hotel一流酒店
Abbreviations 縮寫
ECO 預(yù)走房
VC(vacant clean) 干凈空房
VD(vacant dirty)臟空房
NNS(no need service) 不需要服務(wù)
OOO(out of order)維修房
EXP 預(yù)到房
SLO(sleep out) 外宿
EB(extra bed) 加床
Group party 團(tuán)房
Comp Rm(complimentary room)免費房
OOT(out of the turn)保留房
LSG(long staying guest)長住客
RG(regular guest) 常客
RS(refused service)拒絕服務(wù)
GC(general clean)總衛(wèi)生清潔
DL(double locks) 雙鎖房
L/F（Lost and found） 失物招領(lǐng)
DND（Do Not Disturb） 請勿打擾
VIP（Very important person）貴賓
FIT(Foreign individual traveler)單獨的外國旅游者
BC(Baby cot) 嬰兒床
D/O（Due out） 預(yù)離房間
H．U（House use） 自用房間
Laundry Service洗衣服務(wù)
238.Bikini 比基尼
239.Blouse 女衫
240.Express service快速服務(wù)
241.Extra change 附加費
242.Fur coat 毛皮大衣
243.Garment 服裝、外衣
244.Handkerchief手帕
245.Ironing 燙平
246.Jacket 短上衣、夾克
247.Jeans 牛仔褲
248.Kimono 和服、晨衣
249.Laundry 洗衣
250.Pajamas 睡衣
251.Quick service快速服務(wù)
252.Rate list 價目表
253.Scarft 圍巾
254.Sock(s) 短襪
255.Stocking(s) 長襪
256.Suit 西裝
257.Sweater 毛衣
258.Swimwear 游泳衣
259.T-shirt T恤衫
260.Underwear 內(nèi)衣褲
261.Uniform 制服
262.Waistcoat 背心
263.Describe 描述
264.Dry–cleaning干洗
265.Evening dress晚禮服
266.Express dry cleaning快速干洗
267.deliver 運送
268.Bra 乳罩
269.Braces 褲子吊帶
270.Briefs 三角褲
271.Cloak 斗
272.environmental card環(huán)?？?span lang="EN-US">
273.shoe shine basket刷鞋籃
274.glass container棉花球玻璃瓶
Greetings 祝福語
Happy birthday 生日快樂
Happy New Year 新年快樂
Happy Valentine′s Day 情人節(jié)快樂
Merry Christmas 圣誕快樂
Happy holidays 假日快樂
Happy Labor Day 勞動節(jié)快樂
Happy Mother′s Day 母親節(jié)快樂
Happy Father′s Day 父親節(jié)快樂
Happy Dragon Boat Festival 端午節(jié)快樂
Happy Mid-Autumn Festival 中秋節(jié)快樂
Happy National Day 國慶節(jié)快樂
Happy Children′s Day 兒童節(jié)快樂
Happy Youth′s Day 青年節(jié)快樂
Happy Halloween 萬圣節(jié)快樂
Happy Thanksgiving 感恩節(jié)快樂
（在美國是11月第四個星期四）
Happy New Year′s Eve 除夕快樂
Happy Boxing Day
Addressing 稱謂:
(直接)Mr.先生, Mrs.夫人 Ms. 未婚/已婚, Miss,小姐 sir.先生 madam.先生， gentlemen.先生， ladies.女士,
(間接)the lady with you和你一起的小姐, the gentleman with you和你一起的先生, that lady
Greeting：問好
1.Good morning, sir/madam 早上好，先生/夫人
2.Good afternoon, sir/madam下午好，先生/夫人
3.Good evening, sir/madam晚上好，先生/夫人
4.How are you today, sir?你好嗎，先生！ (回答：Fine 。Thank you. And you?很好。 謝謝，你呢？)
Welcoming歡迎：
1.Welcome to the seele boutique hotel.歡迎光臨中山拾樂酒店
2.Welcome to our restaurant.歡迎光臨我們的餐廳。
3.We’re glad to see you again.我們很高興再次見到你.
Asking/inquiring詢問/征詢：
1.May I have your name, please? 請問我可以知道你的名字嗎？
2.Your initials, please? 請問你名字的首個字母？
3.May I have your first name? 請問我可以知道你的名字嗎？
4.May I take your order now? 請問你現(xiàn)在可以下單嗎？
5.May I have your room number? 請問你的房號是多少？
6.May I have your signature, sir?…here please. 請簽名，先生？…請簽這兒。
7.May I know I’m talking with?（打電話時用） 請問我需要聯(lián)系誰？
8.May I ask who is next? 請問我下一個該問誰？
9.May I be of service, madam? 請問我可以為你服務(wù)嗎，夫人？
13.Would you like to have a cup of tea? 請問你愿意喝一杯茶嗎？
14.Would you like me to sit by the window? 請問我可以坐在靠窗邊嗎？
15.Is there anything else I can do for you, madam? 還需要我?guī)湍阕鰟e的事嗎？
Expressing good wishes 祝愿/祝福：
1.Have a pleasant stay at the NOVOTEL BAIYUN Airport Guangzhou, sir? 愿你在廣州諾富特白云機場大酒店住得愉快！
2.Have a pleasant stay with us, madam. 愿你在這兒住得開心！
3.Have a nice day! .Have a good day. 祝你愉快!
4.Have a pleasant evening. 愿你有一個愉快的晚上！
5.Have a good weekend! 愿你有一個愉快的周末！
6.Enjoy your stay/day. 愿你在這兒開心。
7.Happy New Year !新年快樂！
8.Merry Christmas! 圣誕快樂！
9.Happy Birthday！ 生日快樂！
Answers to good wishes對一般祝福的回答：
1.You too, Mr. . 你也是，先生。
Expressing thanks致謝：
1.Thank you. 謝謝！
2.Thank you very much. 非常感謝你！
3.Thank you for telling us. 謝謝你告訴我！
4.Thank you for your compliment. 謝謝你稱贊我。
5.Thank you for coming. 謝謝你的到來。
6.Thank you for calling.謝謝你的來電。
7.Thank you for waiting.謝謝你的等待。
8.Thank you for being so understanding.(得到諒解時用)謝謝你的理解。
9.That’s very kind of you. Thank you very much.你太好了，非常感謝你。
Answers to thanks對致謝的回答：
1.You are welcome.歡迎你。
2.With pleasure.很榮幸。
3.My pleasure.我的榮幸。
4.Thank you.(用升調(diào))謝謝你。
5.Glad to be of service. Please feel free to contact us anytime.很高興為你服務(wù)，如果有需要請隨時通知我們。
Apologizing致歉：
1.Excuse me.（打擾客人時）
2.I’m awfully sorry. 我實在很抱歉。
3.I beg your pardon, sir. 請再講一次。
4.Excuse me for interrupting.(不得不打擾客人時) 對不起，打擾一下。
5.Sorry to have bothered you.(打擾客人后) 實在抱歉，打擾你了。
6.I’m very sorry. There could have been a mistake. I do apologize(有投訴時) 我感到非常抱歉由于我們的失誤。
7.I’m sorry. excuse me, I…（中止談話時用) 對不起，我….
8.I’m sorry. I’m being called.(同上) 對不起，我有來電/有人找我。
9.I’m sorry to have kept you waiting, sir.(讓客人久等時用) 對不起，讓你久等。
10.I’m sorry. The house/restaurant is fully booked. 對不起，房間/餐廳額滿了。
Answers to apology對道歉的回答：
1.That’s all right. 沒關(guān)系。
2.It doesn’t matter. 沒關(guān)系。
Directing指示:
1.Let me show you. 讓我告訴你。
2.This way, please. 請走這邊。
3.Please dial “
4.It will be on your right hand side. You won’t miss it. 它在你的右手邊，你一下就會看到它
5.Go straight ahead.
6.Go down to the lobby.
7.Please take the lift to the 3rd floor.
8.Turn left/right at the first corner.
Arousing attention提示：
a) Here you are.(遞東西時)
b) Here we are.(到達(dá)目的地時)
c) There comes the taxi.(有的士來時)
d) There he is.(發(fā)現(xiàn)要找的人時)
e) Be aware of the ceiling, sir.
Reassuring表示安慰：
f) Don’t worry, madam. We’ll see to it.
g) I’ll look into the matter.
h) I’ll be with you in a moment.
i) There is no hurry, sir. Take your time.
j) It won’t be too long, sir.
k) Please take you time, madam.
l) We’ll let you know as soon as there is any available.
m) I’ll report it to my manager.
Willing to serve表示樂意效勞：
n) Very good, sir. I’ll be glad to help.
o) Certainly, madam. I’ll be happy to do it.
p) Yes, I will.
q) Yes, certainly, just leave it to us, sir.
r) Glad to be of service. Please feel free to contact us anytime.
s) My name is , if there is anything I can do for you, just let me know.
t) I’m afraid such information is confidential.
u) That’s very kind of you, but mo, thank you.
v) That won’t be necessary, sir, but thank you all the same.
w) I’m afraid we can’t do that.
Positive answers肯定答復(fù)：
x) Certainly，sir, I will bring it to you right away.
y)
Uncertain answers未肯定時的答復(fù)：
z) I’m sorry I can not guarantee, but I’ll do my best.
aa) I am sorry, madam, I am not sure, but I will ask my manager/the chef about it for you.
bb) If you wait a moment, sir, I will try to find out.
Negative answers否定的答復(fù)：
cc) I’m sorry, there is no discount.
dd) I’m sorry, madam, I’m afraid we don’t have any available.
Expressing happiness表示高興：
ee) My pleasure. I’m happy everything was to your satisfaction.
ff) I am glad to heat that.
Expressing pity表示遺憾：
gg) I am sorry to heat that.
hh) It’s a great pity.
Expressing concern表示關(guān)懷：
ii) Did you have a nice trip?
jj) Are you all right, sir?
kk) I hope you did not hurt yourself.
ll) Would you like to see the doctor?
mm) I hope you feel better now.
Being modest表示謙讓：
nn) After you, sir.
oo) You first, sir.
Asking for a pass請讓路：
pp) Excuse me, please.
qq) May I come through, please?
Agreeing表示同意：
rr) That’s true.
ss) Absolutely, sir.
tt) Exactly, sir.
Disagreeing表示不同意：
uu) Not really. It’s good value for the price.
Understanding表示明白：
vv) Yes, I see, sir.
Not understanding表示不明白：
ww) Could you speak slowly, please?
xx) I am sorry, I don’t quite understand. Should I get the manage?
yy) Pardon?（用升調(diào)）
Saying good-bye告別語：
1.Good-bye, and have a nice trip.
2.Thank you for coming.
3.Sorry, I have to go. Nice talking with you.
zz) We all look forward to serving you again.
aaa)Hope you enjoyed staying with us.
IIInesses 客人突發(fā)病癥
Fever 發(fā)燒
Cold 感冒
Allergy 過敏
Cough 咳嗽
Headache 頭痛
Stomachache 腹痛
Diarrhea 腹瀉
Vomiting 嘔吐
Nausea 作嘔
Giddiness 頭暈
Bleeding 淤血
Bruise 淤腫
Sprain 扭傷
Scratch 抓痕
Cut 割傷
Daily Vocabulary in Housekeeping 客房日常用語
Offer Make-up Room 打掃房間
·Housekeeping, may I come in?
客房部，我可以進(jìn)來嗎？
·I am sorry to disturb you ,but we would like to clean the room. May we do it now?
對不起，打擾您。我們想打掃房間，現(xiàn)在可以嗎？
·What would it be convenient, sir?
什么時候方便呢？
·Excuse me, may I come through, please, sir/madam?
對不起，先生/女士，我可以進(jìn)去嗎？
·We always service rooms early on requested.
如果客人要求，我們可以提前打掃房間。
·Because we need to prepare rooms for sale by Front Office by noon time.
因為我們需要中午前準(zhǔn)備好房間給前臺賣。
·I do hope you are enjoying your stay here.
我衷心希望你們在這里住的愉快。
·Shall I come back later, sir?
先生，要我等會兒再來嗎？
·What time would you better for you?
您什么時間更合適呢？
·You can call the housekeeping when you want your room done.
當(dāng)您需要清理房間時，可以打電話給管家部。
·May I vacuum the room now?
我可以吸塵嗎？
·May I tidy up your desk?
我?guī)湍硪幌聲篮脝幔?span lang="EN-US">
·May I move the things on your desk so that I can dust it?
為了清潔書桌，我可以移動您桌子上的物品嗎？
Turn Down Service 開床服務(wù)
·Turn down service ,may I come in?
開床服務(wù)，可以進(jìn)來嗎？
·Would it be convenient if I return at 9:45(nine forty-five).
我9：45再回來好嗎？
·Certainly, Mr/Mrs XXX, but I will have to contact the Front Office ,because I can not do this without the authority of Front Office. It is the hotel regulations.
好的，XX女士，但我需要聯(lián)系前臺，因為沒有他們的同意，我是不可以給您加床的。這是酒店的規(guī)定。
·I will send someone to your room with a clothes hangers straight away.
我馬上就派人將衣架送去您房間。
·And I will give you a call after I contact the Front Office about the rollaway.
我跟前臺聯(lián)系好加床后就給您電話。
·Certainly sir, I will send someone with a table right away. Anything else I can do for you。
好的，先生。我這就叫人把椅子送去，還有別的東西需要嗎？
·Is there are anything else I can do for you?
還有別的什么嗎？
Maintenance Service維修服務(wù)
·Housekeeping, did you ring for service?
客房部，您需要服務(wù)嗎？
·The light in the room is too dim, please give me a brighter one.
房間里的燈光太暗了，請給我一盞光亮點的。
·Certainly, sir I will be back right away.(I will be right back)
好的，先生，我馬上就回來。
·Excuse me, do you mind if I move your things?
對不起，我挪一下你的東西可以嗎？
·Oh, no, go ahead.
好的
·How′s the light now.
現(xiàn)在可以了嗎？
·It′s much better. 好多了
·Don′t worry, put up “Do Not Disturb” Sign, and if I see it, I won′t knock again.
不用擔(dān)心，掛上“請勿打擾”牌，如我們看見，就不會在敲門了，
·Then we don′t get a turn down?
那我們就沒有開床服務(wù)了。
·I′ll let the overnight staff know. They will come in when you remove the sign.
我會通知深夜班的同事，如您把牌子取走，他們就會來的。
·Good night, sir ,do have a please evening.
晚安，先生，祝您有一個愉快的晚上。
·There seems to be something wrong with the toilet.
廁所好像有點問題。
·We will send someone up immediately .What′s your room number please?
我們馬上就派人來請問您的房間號碼。
·May I come in?…What′s the trouble(What′s wrong?/What seems to be the trouble?)
我可以進(jìn)來嗎？有什么問題（出了什么毛病了）
·The toilet doesn’t flush.
廁所沖不了水。
·Let me see. 讓我看看。
·It′s all right now, you may try it.
現(xiàn)在好了您可以試一下。
·Is there anything to be repaired?
有什么要修的嗎？
·The water tap drips all night long. I can hardly get any sleep.
水龍頭的水滴了一整晚，令我無法入睡。
·I am sorry ,madam, some parts need to be replaced. I′ll be back soon.
對不起，太太，有些零件要更換了，我這就回來。
·If you need anything else, please let us know.
如果您再需要別的請告訴我們。
·Is there are anything else I can do for you?
還有其它事能為您做嗎？
·Anything else I can get for you?
您還要我?guī)湍檬裁礀|西嗎？
Room Service客房送餐
·Would you bring me some breakfast please?
你可以送我些早餐嗎？
·Certainly, sir/madam, I′ll call the Room Service for you.
可以的，先生/女士，我?guī)湍码娝筒筒俊?span lang="EN-US">
·Good morning, Ms Brown, my name is Zhang. Here′s the continental breakfast you ordered.
早上好，Brown女士，我叫張XX，這是您的歐陸式早餐。
·Good, put it on the table, please.
好，請放在桌子上。
·Shall I pour you some coffee now?
我現(xiàn)在幫您斟咖啡嗎？
·You are welcome./My pleasure.
不用謝
·Would you like to have something else besides the continental breakfast?
除了歐陸式早餐，您還要點別的嗎？
Damage Hotel Property損害酒店物品、財產(chǎn)
·You have broken the glass…Have you hurt yourself?
您打破了杯子，有傷著嗎？
·According to our hotel regulations, anyone who breaks the glass will have to pay for it.
根據(jù)酒店的規(guī)定，打破杯子是要賠錢的。
·The people next door are very noisy.
隔壁的人很噪。
·I am sorry (about it)to hear it.
對此我很抱歉
·I will take care of it personally.
我會去親自處理
Handling Trouble處理麻煩事
·I am running out of ice cubs, can you get me some one?
我的冰?？煊猛炅耍梢越o我一些嗎？
·Certainly , ma′am, anything else I can get for you?
好的，女士，還需要別的東西嗎？
·Can you turn the air-conditioning off?
可以把空調(diào)關(guān)一下嗎？
·The air-conditioning is already off.
空調(diào)已經(jīng)是關(guān)的了。
·May be I′m getting a cold.
可能我要感冒了。
·Would you like to have a extra quilt?
你需要加一張棉被嗎？
·Can you get me some hot water too, I think I′d need to take some medicine.
可以給我些熱水嗎？我想我需要吃些藥。
·Certainly, ma′am, I will be back.
好的，我這就拿來。
·Here′s your quilt and hot water please, anything else?
這是您要的棉被和開水，還有別的需要嗎？
Laundry service 洗衣服務(wù)
·I′d like to know about your laundry service hours.
我想知道你們洗衣服務(wù)的時間。
·If your laundry is received before am, we will deliver it to your room by pm
如果您的洗衣在 點前送來，我們會在當(dāng)天 點前送回您的房間。
·If we received your laundry after 5:00pm, we will get it back to you by noon the next day.
如果您的洗衣在下午5點后送來，我們會在第二天中午前送回。
·What′s your rate? 你們?nèi)绾问召M呢？
·The laundry price is in the laundry holder in your wardrobe.
洗衣（收費）單在您衣柜里的洗衣掛袋里。
·Would you please send someone to Room 604 to pick up some laundry for me?
你可以派人來604房幫我收洗衣嗎？
·Certainly, sir, the room maid will be there in a few minutes.
好的，服務(wù)員幾分鐘內(nèi)就來。
·I have some shirts to be washed.
我有些襯衣要洗。
·When do you need them, sir?
您什么時候要回衣服呢？
·Not straight away. 不用馬上
·Could you fill out the laundry form, please?
你可以填一下洗衣單嗎？
·No starch, I understand ,sir.
不上漿，我明白了。
·I am sorry, ma′am, we can not launder embroidered items.
對不起，女士。我們不能洗繡花的衣服。
·We can not take responsible for the damage.
如有任何損壞我們不能負(fù)責(zé)。
·I am sorry, ma′am , but we do not have the special equipment necessary.
對不起，我們沒有所需的特種設(shè)備。
·I am very sorry we could not help you, ma′am.
對不起，幫不到你。
·Do you have a mending service for clothes?
你們有縫補服務(wù)嗎？
·We can mend the seam, but not a hole.
我們可以縫補，但不能補洞。
·We will do our best to remove the stain, but we can mot guarantee the result.
我們會盡力去掉污跡，但不能保證效果。
·I am not sure, sir, but I will check with the laundry and let you know.
我不敢肯定，先生，但我會去問一下洗衣房然后告訴您。
·Could you buy a replacement here and give us the receipt?
您能在這里買回一件，然后把收據(jù)交給我們嗎？
·We will refund cost of the laundry and the new sweater.
我們會賠償您的洗衣費和買新衣服（毛衣）的價錢。
·Could you buy a replacement in your home country and send us the receipt?
您能回國后再買一件，然后把收據(jù)寄給我們嗎？
·We will send you a bank draft the amount.
我們會按全額寄給您一張匯票。
·Could you fill out this form with your name and forwarding addressing?
您能否填寫這表及您將要去的地方的地址嗎？
·The maid delivered some laundry to my room, but it′s not mine.
服務(wù)員把衣服送來我房間，但不是我的。
·I am sorry, sir ,what′s your room number, please?…I will send someone immediately.
對不起，先生。您的房間號碼是？我馬上派人來。
·I′ve brought your laundry, is this yours, sir?
我送來了洗衣是您的嗎？
·May I have the misbelieved item sir?
我可以把送錯的洗衣取走嗎？
·Thank you, we are very sorry of the inconvenience.
謝謝，我們對不便之處深感抱歉。
·I am afraid it’s too late for today’s laundry.
現(xiàn)在恐怕已過了今天的洗衣時間。
·The laundry forms and bags are in the top right-hand desk drawer.
洗衣袋和洗衣單在寫字臺的右邊第一個抽屜里。
·Pleas fill in the laundry form.
請?zhí)顚懴匆聠巍?span lang="EN-US">
·We will deliver it to your room by tomorrow noon.
我們會在明天中午前送到您房間。
·We have a two hour express service.
我們有兩個小時的快洗服務(wù)。
·There is an extra charge of 50％ four express service.
快洗服務(wù)需加收50％的附加費。
·We can deliver it within 4 hours at a 50％ extra charge.
我們可以在四小時內(nèi)送回，但要增收50％的費用。
·There is a small problem with your laundry.
您要送洗的衣物有點小問題。
·The items in your bag don’t match up with the items on the laundry list.
洗衣袋里的衣物和洗衣單上登記不符。
·There should be three T-shirt in your bag, but there are only two.
您的洗衣袋里應(yīng)該有三件T恤，但是這里只有兩件。
·We will bring it up to you as soon as we find it.
一旦找到了您的衣物，我們會盡快送還給您。
·We will take it back and clean it again.
我們會重新再洗一次。
The Maintenance Department工程維修
·There is a terrible smell in my bathroom.
我的衛(wèi)生間里有一股特別難聞的氣味。
·My toilet is clogged/blocked up.
我的抽水馬桶堵住了。
·My toilet overflowed.
我的抽水馬桶往外溢水。
·My sink/ceiling is leaking.
我的浴盆/天花板漏水。
·One of my drawers is stuck. I can’t get it open.
我的抽屜卡住了，打不開。
·My curtains are stuck. I can’t open/close them.
我的窗簾卡住了，打不開/拉不上。
·I will ask the Maintenance Department to look into it at once.
我馬上叫工程部派人來檢查。
·I will have someone fix them for you right away.
我馬上派人給您修理。
·It takes time to repair. I am afraid you have to change to another room.
修理需要時間，恐怕您得換個房間了。
·We have arranged a room on the 5th Floor for you, a bellboy will help you with your luggage.
我在5樓給您安排了另一個房間，行李員會幫您拿行李過去。
Baby-sitting service托嬰服務(wù)
·My husband and I want to go out this evening. Can you look after the baby for us?
我和我丈夫今晚要出去，你能幫我照看一下我們的小孩嗎？
·I am afraid I can’t do that, it’s against our hotel’s regulations.
恐怕不行，這是違反我們酒店規(guī)定的
·The attendants are not allowed to look after children while they’re on duty.
服務(wù)員是不允許在值班的時候照看小孩的。
·May I suggest you the baby-sitting service of our department?
我可以向您推薦我們酒店的托嬰服務(wù)嗎？
·There are some experienced babysitters in the Baby-sitting Center.
托兒中心有一些經(jīng)驗豐富的保姆。
·The baby-sitting service charges is 80 Yuan per hour, with a minimum of 4 hours.
托兒服務(wù)每小時收費80元，最低從4小時開始計算。
·The Baby –sitting Center is run by the Housekeeping Department. Please dial telephone number“6”,and they will tell you the terms and send up a confirmation form.
托兒中心是由客房服務(wù)部管理的。請撥電話號碼“
Other Useful Vocabulary其它日常用語
·How are you today, sir?
你今天好嗎？先生。
·How may I help you?
我可以幫你忙嗎？
·My name is…, call me anytime.
我的名字是XX，請隨時找我。
·I′m very glad to be of service.
我十分樂意為您效勞。
·Sorry to have kept you waiting.
令您等候真抱歉。
·May I take up a few moments of your time?
我可以占用你一會兒時間嗎？
·I′m sorry ,I don’t understand.
對不起，我不明白。
·Please come this way sir/madam.
先生/夫人，請這兒走。
·I’m sorry, sir/madam. I’ll look into the mater at once.
我很抱歉，先生/夫人，我馬上去查清情況。
·I am terribly sorry. There could have been some mistake, I do apologize.
我非常抱歉，可能出了差錯，確實很對不起。
·I am sorry to hear that.
聽到這事很遺憾。
·I will take care of it personally.
我會親自去解決這件事。
·Anything else？
還有其它事嗎？
·You are welcome.
請別客氣。
·I hope you enjoyed your stay with us.
希望你在我們這里過得愉快。
·Podium Floor
群樓
·May I come in?
可以進(jìn)來嗎？
·I am sorry to disturb you, sir.
先生，對不起，打擾您了。
·I bay your pardon. I don’t understand.
請原諒，我不明白。
·I will be back right away.
我馬上回來。
·It doesn’t matter.
沒關(guān)系。
·Don’t worry. Put out a “Do Not Disturb” sign, and I see it, I won’t knock again.
沒關(guān)系，請將“請勿打擾”的牌子掛在門上，我就不敲門了。
·We’ll check into it.
我們?nèi)ゲ殚喴幌隆?span lang="EN-US">
·Nice to see you again.
很高興再次見到您。
·Just a moment, please.
請稍等片刻。
Dialogue對話1
A：Hello，Madam. Welcome to (Novotel Baiyun airport
服務(wù)員：夫人您好，歡迎光臨諾富特白云機場大酒店，很高興再次見到您。您今天過得好嗎？
G：Fine, thank you.
客人：很好，謝謝。
A: I hope you have a pleasant stay with us again.
服務(wù)員：希望您在本酒店再次入住愉快。
G: Thanks, me too!
客人：謝謝，我也希望如此。
Dialogue對話2
The guest is leaving the hotel.客人要離店了。
A: Hello Mrs. Smith. I understand you are returning home. Thank you for staying with us.
服務(wù)員： 你好，史密斯太太。我知道您要回家了。感謝您入住我們的酒店。
G: Thank you. I have had a pleasant trip.
客人：謝謝。我的旅途很愉快。
A: I am glad to hear that you have had a good time. We look forward to seeing you again.
服務(wù)員:很高興你過得愉快。我們期待再次見到您。
Dialogue對話3
G：I wanted to let you know that there is some water on the floor over there.
客人：我想告訴你那邊的地板上有水。
A: Thank you for bringing this to my attention. I will take care of it right away. We really appreciate your assistance.
服務(wù)員：謝謝您告訴我們此事。我會馬上解決。非常感謝您的幫助。
G: You are welcome.
客人：不用謝。
Dialogue對話4
A: Good afternoon Sir. How may I help you?
客房服務(wù)員：早上好先生我能為您提供什么幫助嗎？
G: Yes, I am looking for my friend Mr. Stevens. Has he checked in yet?
客人：我正在找我的朋友
A: I am not sure but the front desk will be able to assist you.
服務(wù)員：我不太確定，但是前臺會協(xié)助您。
G: Thanks.
客人：謝謝。
A: You’re welcome.
服務(wù)員：不客氣。
Dialogue對話5
R: Housekeeping. May I come in?
服務(wù)員：客房部?？梢赃M(jìn)來嗎？
G: Come in, please.
客人：請進(jìn)。
R: Good evening, ma’am. May I do your room now?
服務(wù)員：晚上好，女士。請問現(xiàn)在可以幫您搞衛(wèi)生嗎？
G: Sure. Could you tidy up the bathroom first? I’ve just taken a bath, and it’s quite a mess.
客人：好的。你可以先清潔衛(wèi)生間嗎？我剛剛洗了個澡，里面有點亂。
R: Certainly, ma’am.
服務(wù)員：當(dāng)然可以，女士。
R: Is there anything else I can do for you, ma’am?
服務(wù)員：小姐請問還有什么需要幫忙的嗎？
G: Oh yes, where can I borrow a hair-dryer?
客人：對了，我需要借一個吹風(fēng)機。
R: I will send one up right away.
服務(wù)員：我馬上派人拿給你。
G: Thank you, you’ve been very helpful.
客人：謝謝你的幫助。
R: You’re welcome. Good night, ma’am. Have nice dream.
服務(wù)員：不用客氣。晚安，小姐。做個好夢。
Dialogue對話6
G: I have a bad stomachache; maybe I had too much seafood.
客人：我現(xiàn)在有些胃痛，可能是我吃了一些海鮮。
R: Shall I call a doctor for you?
服務(wù)員：我馬上幫你通知醫(yī)生好嗎？
G: Yes, please do and make it quick!
客人：好的，請快點！
R: Right away, sir. May I have your room number, please?
服務(wù)員：先生，馬上就到。請問您的房號是多少？
G: Room501.
客：501房。
R: I see, sir. Before the doctor’s arrival, is there anything else I can do for you?
服務(wù)員：我知道了，先生。在醫(yī)生到達(dá)之前請問還有什么需要幫您的嗎？
G: No, thanks.
客：不用了，謝謝。
Dialogue對話7
R: Housekeeping. May I collect your laundry?
服務(wù)員：客房部。請問您有洗衣要收嗎？
G: Yes, it’s in the laundry bag.
客：是的，在洗衣袋里。
R: Thank you, ma’am. Is the laundry form in the bag?
服務(wù)員：謝謝你，小姐。請問洗衣單在里面嗎？
G: Yes. By the way, how long does it take for dry-cleaning?
客：是的。順便問一下，干洗什么時候能送回？
R: It usually takes two days.
服務(wù)員：通常是兩天。
G: Oh, dear. We’re leaving tomorrow.
客：哦，我明天就要離開了。
R: If you are in a hurry, we have a two-hour quick service with an extra charge of 50％.
服務(wù)員：如果您著急的話，我們有兩個小時的快洗服務(wù)，不過要加收50％的附加費。
G: Well， if that’s the case…
客：太好了，
前廳用語
1、Have you a reservation?
您預(yù)定過了嗎？
2、May I know your name and room number?
您能告訴我您的名字與房間號嗎？
3、Here is your room key.
給您房間鑰匙。
4、Please pay at the cashier's desk over there.
請去那邊帳臺付款。
5、Are these your baggage?
這些是您的行李嗎？
May I take them for you?
我來幫您拿好嗎？
6、Housekeeping, may I come in?
客房服務(wù)員，我可以進(jìn)來嗎？
7、Leave your laundry in the laundry bag behind the bathroom door.
請把要洗的東西放在浴室門后的洗衣袋中。
8、I hope I'm not disturbing you.
我希望沒有打擾您。
9、One moment, madam. I'll bring them to you right away.
等一會兒，夫人。我馬上送來。
10、I'll send for an electrician( doctor...)
我給您請電工（大夫……）。
餐飲部：
11、Sit down, please. Here is the menu.
請坐，給您菜單，先生。
May I take your order, sir?
您要點菜嗎？
12、What would you like to have, coffee or tea?
您要喝咖啡還是茶？
13、Would you like to have any wine with you dinner?
您用餐時要喝點酒嗎？
14、Service hours are: 7:
（餐廳）供應(yīng)時間是：早餐7點到9點。午餐11點半到1點半。晚餐6點半到8點半。
15、Here is the bill. Please sign it.
這是您的賬單，請簽字。
預(yù)訂酒店英語
（開房必備）
Dialogue A
a:Good morning.Hilton Hotel. May I help you?
b:Good morning.Have you got any vacancies for the nights of 12th and 13th.I'd like to make a reservation for the two nights
a:All right .Single or double-room?
b:Double-room please.
a:Yes.we have a double -room available.
b:Is that with or without bath?
a:It's a room with shower and toilet ,sir.
b:That sounds fine. Is there an air conditioner?
a:Yes,but of course.
b:How much will it be for one night?
a:Let me see.A double-room $800 per night.
b:Does that include breakfast?
a:Yes.that includes a continental breakfast and a morning newspaper.
b:Do you accept VISA?
a:Yes, we do, what time will yo be arriving?
b:I should be there aroud 5:30 p.m on the 12th.
a:Ok, sir ,Could I take your name and contact number, please?
b:Yes,It's John Smith.It's
a:Could you spell that, please?
b:J-o-h-s-m-i-t-h.
a:John Smith. double-room with bath and air conditioner for the nights of 12th and 13th.
b:That's right.Thank you.
a:Thank you sir. Good-bye.
Hotel英語詞匯大全
information desk 問訊處
reception office 接待室
hotel register 旅客登記簿
registration form 登記表
newsstand 售報處
postal service 郵局服務(wù)處
shop 小賣部
bar 酒吧間
lounge 休息廳billiard-room 球房 dining-room, dining hall 餐廳 men's room 男盥洗室
ladies' room 女盥洗室 cloak-room 存衣處 basement 地下室
cellar 地窖
broom closet 雜物室
room number 房間號碼 room key 房間鑰匙
suite 一套房間
single room 單人房間
double room 雙人房間 sitting-room, living-room 起居室
sofa, settee 長沙發(fā)
easy chair 安樂椅
armchair 扶手椅
wicker chair 藤椅 folding chair 疊椅
swivel chair 轉(zhuǎn)椅
rocking chair 搖椅
rent 租金
roof garden 屋頂花園
stool 凳子
bench 條凳
tea table 茶幾
desk 書桌
bookcase 書櫥
bookshelf 書架
wardrobe 衣柜
built-in wardrobe, closet 壁櫥
chest of drawers 五斗櫥
screen 屏風(fēng)
hat rack 帽架
rug 小地毯
carpet 大地毯
single bed 單人床
double bed 雙人床
twin beds 成對床
mattress 褥子
quilt 被子
blanket 毯子
sheet 床單
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕頭
pillow case 枕套
mat 席子
cushion 墊子
bathroom 浴室
bath tub 浴盆
shower bath, shower 淋浴
cold and hot water taps 冷熱自來水龍頭
sprinkle-nozzle, (shower) nozzle 噴頭
dressing table 梳妝臺
mirror 鏡子
washbasin 洗臉盆
towel 毛巾
toilet, lavatory, washroom 衛(wèi)生間
water closet, W.C. 廁所；抽水馬桶
toilet roll, toilet paper 衛(wèi)生紙
bath towel 浴巾
bathrobe 浴衣 towel rail, towel rack 毛巾架
sponge 海綿
waste-paper basket 廢紙簍
thermometer 溫度計
balcony 陽臺
sash window 上下開關(guān)窗
shutters 百葉窗
transom, transom window 氣窗
curtain 窗簾
lace curtain 挑花窗簾
windowsill 窗臺
air-conditioned 有空調(diào)設(shè)備的
radiator 暖氣片
central heating 暖氣
ashtray 煙灰碟
smoking set 煙具
electric fan 電扇
chandelier, pendant lamp 吊燈
fluorescent lamp 日光燈
desk lamp 臺燈
bedside lamp 床頭燈
floor lamp 落地?zé)?/span>
wall lamp 壁燈
lampshade 燈罩
bulb holder 燈頭
bulb 燈泡
screw-type bulb 羅口燈泡
bayonet-type bulb 卡口燈泡
frosted bulb 磨砂燈泡
opal bulb, opaque bulb 乳白燈泡
switch 開關(guān)
socket 插座
plug 插頭
telephone 電話
electric iron 電熨斗
peg, hook 衣鉤
clothes-hanger 衣架
door-mat 門前的擦鞋棕墊
manager 經(jīng)理
attendant 服務(wù)員
desk clerk 值班服務(wù)員
waiter （餐廳）服務(wù)員
waitress （餐廳）女服務(wù)員
bill 賬單
餐廳點餐英語用語
點菜就餐的次序：找桌子 看菜單 點菜 付錢 離開
Have you got a table for two, please?
請問您有兩個人的桌子嗎？
Have you booked a table?
您預(yù)定餐桌了嗎？
Have you made a reservation?
您預(yù)定了嗎？
smoking or non-smoking?
吸煙區(qū)還是非吸煙區(qū)？
Would you like something to drink?
您想喝什么？
Would you like to see the menu?
您需要看菜單嗎？
Language Notes 三言兩語
點菜就餐的典型次序是：找一張桌子坐下－看菜單－點菜－付錢－離開。英語語言的表達(dá)基本上也是依照次順序。“訂餐”在英文中有兩種說法，即to book a table 和make a reservation．在英國以及在其它很多國家，餐廳一般劃分為吸煙區(qū)和非吸煙區(qū)。一進(jìn)餐廳，服務(wù)員會主動征詢客人的意見，然后引領(lǐng)客人前往所選擇的區(qū)域就餐。
打攪一下，我能看看菜單嗎？
expression表達(dá)
Excuse me, could I see the menu, please?
打攪一下，我能看看菜單嗎？
Are you ready to order?
您現(xiàn)在可以點餐嗎？
first course/stasrters
第一道菜／開胃菜
maincourse 主菜 dessert 甜食
Could I have the bill, please?
請拿賬單來，好嗎？
How would you like to pay?
請問您怎樣付款？
在西餐廳就餐，菜單一般由三類不同的菜別組成。the first course或者starters是指第一道菜，往往是湯、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是魚和炸土豆條，它同“roast beef and york shir pudding——牛肉布丁”、“shepherd spie——牧羊人的餡餅”一樣，都是典型的英國傳統(tǒng)菜肴。最后一道是甜食——或冷或熱，但都是甜的。西方飲食習(xí)慣是先吃咸的，后吃甜的。西餐菜單名目繁多，有時不易讀懂。遇到這種情況，可以請服務(wù)員解釋一下。
餐廳里的對話
Conversation In A Restaurant
Hugh is ordering a meal in a restaurant
a few moments later
Emma: one sparkling water
Hugh: Thanks very much
Emma: Are you ready to order?
Hugh: Yeah I think I am actually. Could I just have the soup to start please.
Emma: That's minestrone, is that all right sir?
Hugh: Yeah, that's fine, and for the main course could I have the chicken please?
Emma: Chicken.
Hugh: And just some vegetables and some boiled potatoes please
Emma: Boiled potatoes, OK?
Hugh: Thanks very much.
Emma: OK.
餐廳里的對話
休正在餐廳點餐（過了一會兒）
埃瑪：一份帶汽的礦泉水。
休：謝謝！
?，敚耗F(xiàn)在可以點菜嗎？
休：是的，可以。請先給我來一份例湯，好嗎——今日的例湯是什么？
埃瑪：是意大利蔬菜湯，可 以嗎？
休：可以。好的…… 至 于主菜，請給我一份雞肉，好嗎？
埃瑪：……雞肉……
休：再來一點蔬菜和煮土豆。
?，敚?span lang="EN-US">……煮土豆。好的。
休：謝謝！
?，敚汉玫?。
習(xí)慣銷售用語
1、What kind of rooms(foods) would you like to have?
您需要什么樣的房間（吃什么樣的菜）？
2、Here is a brochure of our hotel and tariff.
這是介紹我們飯店的小冊子和價目表。
3、We'll give you a 10%(ten percent ) discount.
我們給您九折優(yōu)惠。
4、We'll offer tour guides complimentary breakfasts.
我們給陪同提供免費早餐。
5、We accept your terms.
我們接受您的條件。
6、May I introduce myself?
讓我介紹我自己。
7、May I present you a litter souvenir?
請接受我們的一點小紀(jì)念品。
8、Let's drink to our friendship!
為我們的友誼干杯！
9、Let me propose a toast to the health of our guests!
建議為在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chinese food?
您喜歡中國菜嗎？
12、What do you think of our service?
您對我們的服務(wù)有什么意見？
13、Thank you for your comments(compliment, suggestions).
謝謝您給我們提的意見（贊揚、建議）。
14、I'm afraid it's against the hotel's regulations.
這是違反飯店規(guī)章制度的。
15、In our hotel we don't accept tips.
我們飯店是不收小費的。
It's our pleasure to serve our guests well.
我們?yōu)槟転榭腿朔?wù)好而感到高興。
Thank you all the same.
然而，還是要謝謝您。
16、I'm afraid you'll have to pay for the damage.
您必須賠償。
17、Thank you for telling us about it.
謝謝您告訴我們
I'll look into the mater right away.
我馬上去處理這件事情。
18、I assure you it wont happen again.
我保證此類事情不會再發(fā)生。
19、Please don't worry, sir (madam)
先生（夫人），請不必?fù)?dān)心。
I will send someone up to your room right away.
我馬上派人到你的房間去。
20、I can't guarantee anything, but I'll try my best.
我不能保證，但我會盡力而為。
21、What can I show you.
您要買什么？
22、How do you like this fashion (color, size, design )?
您喜歡這種款式（顏色、尺寸、圖案）嗎？
23、The extra large size of this color is out of stock.
這種顏色的特大號已經(jīng)賣完了。
Please try us again tomorrow.
請明天再來看看。
24、They are altogether 175(one hundred and seventy-five) Yuan.
共計175元。
You may pay in cash or with credit card.
您可以付現(xiàn)金也可以用信用卡。
25、You have made a good choice, you have very good taste.
您真會買東西，眼力真好。
征詢和指路用語
1、Can(May)I help you?
我能幫您什么嗎？
Yes, please.
好的。
2、What can I do for you.
我能為您干點什么？
3、Is there anything I can do for you?
有什么能為您效勞的?
4、Just a moment, please.
請稍等一下。
5、May I use your phone?
我能借用您的電話嗎？
Certainly.
當(dāng)然可以。
Yes, of course.
當(dāng)然可以。
6、Go upstairs/downstairs.
上樓/下樓。
7、It's on the second (third) floor.
在二（三）樓。
8、Excuse me.
對不起。
Where is the washroom (restroom, elevator)?
請問盥洗室（休息室、電梯）在哪兒？
This way, please.
請這邊走
Turn left /right.
往左轉(zhuǎn)/右轉(zhuǎn)。
9、It's in the lobby near the main entrance.
在大廳靠近大門。
10、It's in the basement at the end of the corridor.
在地下室走廊盡頭。
習(xí)慣祝賀用語
1、Congratulations!
祝賀您！
2、Happy birthday!
生日快樂！
3、Happy new year!
新年快樂！
4、Merry Christmas!
圣誕快樂！
5、Have a nice holiday!
假日快樂
6、Wish you every success!
祝您成功！
答謝和答應(yīng)語:
7、Thank you (very much).
謝謝您（非常感謝）。
8、Thank you for your advice (information, help)
感謝您的忠告（信息、幫助）。
9、It's very kind of you.
謝謝，您真客氣。
10、You are welcome.
不用謝。
11、Not at all.
不用謝。
Don't mention it.
不用謝。
12、It's my pleasure.
非常高興為您服務(wù)。
(With pleasure.)
(My pleasure.)
13、I am glad at your service.
樂意為您效勞。
14、Thank you for staying in our hotel.
感謝您在我們酒店下榻。
15、I'm sorry.
很抱歉。
16、Excuse me.
對不起。
17、I'm sorry, It's my fault.
很抱歉。那是我的過錯。
18、Sorry to have kept you waiting.
對不起，讓您久等了。
19、Sorry to interrupt you.
對不起，打擾您了。
20、I'm sorry about this.
對此表示抱歉。
21、I apologize for this.
我為此道歉。
22、That's all right.
沒關(guān)系。
23、Let's forget it.
算了吧。
歡迎、問候用語
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好?。ǔ醮我娒妫?span lang="EN-US">
Glad to meet you.
很高興見到您。
3、How are you?
您好嗎？
Fine, thanks. And you?
很好，謝謝。您好嗎？
4、Welcome to our hotel (restaurant, shop).
歡迎到我們賓館（餐廳、商店）來。
5、Wish you a most pleasant stay in our hotel.
愿您在我們賓館過得愉快。
6、I hope you will enjoy your stay with us.
希望您在我們賓館過得愉快。（客人剛?cè)氲陼r）
I hope you are enjoying your stay with us.
希望您在我們賓館過得愉快。（客人在飯店逗留期間）
I hope you have enjoyed your stay with us.
希望您在我們賓館過得愉快。（客人離店時）
7、Have a good time!
祝您過得愉快！
8、***hotel, front desk. Can I help you?
***飯店，前廳。您找誰？
9、Sorry, I've dialed the wrong number.
對不起，我撥錯號了。
10、May I speak to your general manager?
能和你們總經(jīng)理說話嗎？
Speaking.
我就是。
11、Sorry, he is not in at the moment.
對不起，他現(xiàn)在不在。
Would you like to leave a message?
您要留口信嗎？
12、Pardon.
對不起，請再說一遍，好嗎？
I beg your pardon.
對不起，請再說一遍，好嗎？
住宿篇詞匯
前臺：
company 陪伴，同伴
single room 單人房
double room 雙人房
intend 想要，打算
party （參加共同活動的）一批，一組，一組人
date 日期，日子
kind 種，類
bath 浴室
shower 淋浴
suite （一套）房間
deluxe 豪華的
presidential 總統(tǒng)的，總統(tǒng)職務(wù)的
available 可用的，合用的，可得到的，可到達(dá)的
fully 完全地，徹底地
name 名字，姓，姓名，名稱
address 地址
the phone number 電話號碼
be able to 能，會
guarantee 保證，擔(dān)保，包，管
occupancy 占有，占用
peak 最高的，高峰的
arrival 到來，到達(dá)
departure 啟程，離開，出發(fā)
book 預(yù)定，定
hotel 旅館
offer 提出，提供
discount 折扣
vacancy 空，空房間
solid 全部地
be full up 全滿
include 包括，包含
major 較大范圍的，主要的
international 國際的，世界的
provide with 提供
mini-bar 小冰柜
sort 種類，類別
price 價格，價錢
dollar 美元
service 服務(wù)，服侍
of course 當(dāng)然
rate 價格，費用
tax extra 另加稅金
look forward to 期待，希望
receive 接待，接見，歡迎
guest 旅客，宿客
welcome to 歡迎到來
bellboy 行李員，旅客服務(wù)員
madam 夫人，女士，太太
trip 旅行，旅程
take care of管理，照看
baggage 行李，
carry 運送，手提
suitcase 手提箱，衣箱
show 帶領(lǐng)，指引，給 看
lead 帶領(lǐng)，引領(lǐng)，領(lǐng)路
give sb.a hand幫...的忙
allow 允許，準(zhǔn)許
wish 愿，希望
pleasant 令人愉快的，舒適的
enjoy 享受
a good time 快樂時光
pleasure 快樂，愉快，高興
not at all 不用謝，沒關(guān)系
mention 提及，提到
registration登記，注冊
at one's service 為...服務(wù)
behind 在后面，在...背后
remember 記住，記得
return 送還，還歸
firmly 穩(wěn)固地
go to bed 上床睡覺
check 檢查，核對
list 名單，一覽表
fill to 填寫
form 表格
have a look 看一看
passport 護(hù)照
mind 介意，反對
fill out 填寫
prepare 準(zhǔn)備，預(yù)備
key card 出入證
seat 座位
file 檔案
identification身分的證明
straight 馬上，立刻
separately 單獨地
opposite 在...的對面
gift 禮品，禮物
elevator [美]電梯
directly 直接地
straight 筆直的
traffic 交通
distance 直接地
intersection 交叉點，十字路口
suggest 建議，提出（意見，計劃）等
popular 受歡迎的，大眾（或某種人）喜愛的
tourist 旅行者，游覽者，觀光者
famous 著名的，出名的
tourist attraction 旅游勝地
history 歷史
direction 方向，方位
well-known 出名的，眾所周知的
scene 景色，景象
attractive 有吸引人的，引起興趣的
interest 興趣
dynasty 王朝，朝代
classical 古典的
architecture建筑風(fēng)格
exquisite 精致的，精巧的
artistic value 藝術(shù)價值
chance 機會
feast one's eyes讓某人一包眼福
typical 典型的，代表性的
pearl 珍珠
The Jade Buddha Temple 玉佛寺
what's more 另外
construction建造，構(gòu)造，結(jié)構(gòu)
magnificent 壯麗的，宏偉的
enjoy 欣賞，喜愛
stamp 郵票
stick 粘貼，張貼
envelope 信封，封套
sticker 背后有粘膠的標(biāo)簽
ticket 票
airline 航空公司
wonder 想知道
consider 考慮，細(xì)想
in advance 預(yù)先
economy 經(jīng)濟(jì)
time-table 時刻表
flight 班機
airport 機場
rear stalls 戲院正方后座
in order 妥當(dāng)，就緒
suppose 猜想，料想，想象
matinee 日戲
dress circle戲院的二樓廳
cancel 取消
except 除……之外
performance 演出
acrobatic 雜技的
prefer 更喜歡
exchange 兌換，（貨幣）交換
bill 鈔票，紙幣
currency 貨幣
according to根據(jù)……所說，按照
equivalent 相等的，相當(dāng)?shù)?
note 紙幣
sign 簽名，署名
exchange memo 兌換水單
counter 柜臺
prohibit 禁止，阻止
government 政府
information 信息
bottom line 底線
endorse 在（支票等）背面簽名，背書
signature 簽名，署名
top line 頭一行
receipt 收據(jù)，收條
amount 數(shù)額
certificate 單據(jù)
purchase 買，購買，購置，所購物
countersign 副署，連署
in duplicate（正副）一式兩份
policy 政策，方針
understand 懂，理解
awfully 非常，很
describe 描繪，敘述，形容
apologize 道歉
trouble 麻煩，煩惱
manager 經(jīng)理
solve 解決
carelessness粗心，疏忽，粗枝大葉
advise to 勸……
inconvenience 不方便
toilet 洗室
sincerely 真誠地，誠懇地，真摯地
previous 先的，前的
occupant 占有人，占用者，居住者
access 進(jìn)入
responsible 有責(zé)任的，（應(yīng)）責(zé)任的
necklace 項圈，項鏈
safety box 保險柜
arrange 安排
as soon as 一……就……
try one's best 努力，盡力
possible 可能的
regulation 規(guī)則，規(guī)章，法規(guī)
noise 噪音，嘈雜聲
several 幾個，數(shù)個
misunderstand 誤會，誤解
explain 解釋，說明
relax 放松
calm 使平靜，使鎮(zhèn)定
in charge 主管
housemaid 客房服務(wù)員
release 再出租
measure 措施，方法
understaffed人員太少的，人員不足的
accommodation cost 宿費
cashier 出納
check in 入住登記
check out 辦理退房手續(xù)
deluxe suite豪華套間
dining hall 餐廳
double room 雙人間
foreign exchange counter 外幣兌換處
hotel directory 旅館指南
hotel lobby 飯店大堂
hotel rates 房價
information desk 總臺
porter 行李員
reservation desk 預(yù)定處
room charge sheet 房價表
room with bath 帶有浴室的客房
room with good ventilation 通風(fēng)良好的客房
single room 單人間
suite 套間
telephone operator 總機接線員
in touch with 聯(lián)系，接觸
前廳部服務(wù)臺常用詞匯
management 經(jīng)營、管理
market price 市價
cashier’s desk 兌換處
coin 硬幣
accounting desk 帳務(wù)處
check-out time 退房時間
voucher 證件
price list 價目表
check, cheque 支票
sign (動)簽字
interest 利息
form 表格 reservation 預(yù)訂
reception desk 接待處
tip 小費
reservation desk 預(yù)訂處
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (動)延期
cancel (動)取消
traveler’s cheque 旅行支票
pay (動)付款
fill (動)填寫 administration 管 理、經(jīng)營
note 紙幣
registration desk 入宿登記處
lobby 前廳
luggage rack 行李架
visit card 名片
identification card 身份證
rate of exchange 兌換率
conversion rate 換算率
charge (動)收費
bill 帳單
change money 換錢 procedure 手續(xù)、程序
information desk 問詢處
luggage label 行李標(biāo)簽
overbooking 超額訂房
…per cent 百分之…
reasonable (形)合理的
cash (動)兌換
keep (動)保留、保存
bank draft 匯票
accept (動)接受
procedure fee 手續(xù)費
fill in the form 填表
■ 電訊服務(wù)
operator 電話員
house phone 內(nèi)部電話
special line 專線
dial a number 撥號碼
hold the line 別掛電話
can’t put somebody through 接不通
ordinary telegram 普通電話 receiver 聽筒
city phone 城市電話
telephone number 電話號碼
replace the phone 掛上電話
Line, please. 請接外線。
The line is busy(engaged) 占線。
send a telegram(cable) 發(fā)電報 long distance 長途電話
telephone directory 電話簿
call somebody up 打電話給某人
can’t hear somebody 聽不見
can’t get through 打不通
inland telegram 國內(nèi)電報
ordinary mail 平信 switchboard 交換臺
central exchange 電話總局
The connection is bad. 聽不清。
express telegram 加快電報
special dispatch 專電
registered fee 掛號郵資
postcard 明信片
房間種類
Double room 雙人房 standard room 標(biāo)準(zhǔn)房 twin room 雙床房 superior room 高級房 deluxe room豪華房
Executive room 行政房 suite 套房 junior room普通套房 senior suite 高級套房 presidential suite總統(tǒng)套房
聯(lián)系客服
