1．Hello，is this 62486806？
喂，是62486806號(hào)嗎？
2．I‘d like to speak to Mr．Wang．
我想和王先生講話(huà)。
3．I‘m sorry．Mr．Wang is out right now．
對(duì)不起，王先生現(xiàn)在不在。
4．May I know when he‘ll be back？
您能告訴我他什么時(shí)候回來(lái)嗎？
5．This is his wife speaking．
我是他的妻子。
6．Can I take a message for him？
要我轉(zhuǎn)告嗎？
7．May I have your name，please？
請(qǐng)問(wèn)您是誰(shuí)？
8．Is he available？
他能接電話(huà)嗎？
9．I‘ll just find out for you．
我給您看看他在不在？
10．Hello，are you still there？
喂，您沒(méi)掛斷吧？
11．Who is that speaking？
請(qǐng)問(wèn)您是誰(shuí)？
12．I‘m so sorry that I made such an early phone call．
對(duì)不起我這么早打電話(huà)。
13．Who do you wish to talk to？
您要找誰(shuí)呀？
14．Is Sue James in？
休·詹姆斯在嗎？
15．Hello！Is Sue there？
喂！是休嗎？
16．Yes，speaking．
是的，我就是。
Dialogue A
A：Hello？
B：Hello．is this 62486806？I‘d like to speak to Mr．Wang，please？
A：I‘m sorry．Mr．Wang is out right now．
B：May I know when he‘ll be back？
A：I don‘t know，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？
B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon．
A：Very good．I‘ll let him know as soon as he comes back．But，may I have your name，please？
B：This is Lin Ming．Thank you．Bye．
A：Good-bye．
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I‘m calling from New York in America．
A：How can I help you？
B：I‘m trying to get hold of Mr．Chen．Is he available？
A：I‘ll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would
you like me to put you through to Mr．Li？
B：Yes，please．That‘s very kind of you．
A：You‘re welcome．
Dialogue C
（A：Jane B：Mary C：Sue）
A：Hello！
B：Hello！ Good morning．Who is that speaking？
A：It‘s Jane．I‘m so sorry that I made such an early phone call．
B：It‘s nothing．Who do you wish to talk to？
A：Is Sue James in？
B：Sue！Jane wants you on the phone．
A：Hello！Is Sue there？
C：Yes，speaking．
A：Oh，sorry，I‘m afraid I won‘t attend the meeting this morning．Last night I had a sore throat and I started getting bot．
C：Do you have a temperature？Have you taken it？
A：No，haven‘t yet．
C：Don‘t worry about the meeting．You‘d better go to see a doctor．I wish you will soon be well．
A：Thank you，Sue．Bye．
B：Bye．
Words and Expressions
available a．可得到的，可達(dá)到的
airport n．機(jī)場(chǎng)，航空站
New York n．紐約
unfortunately ad．不幸地，遺憾地
welcome a．受歡迎的
attend vt．出席，參加
sore a．痛的，疼痛發(fā)炎的
throat n．咽喉，喉嚨
America n．美國(guó)
see a doctor 看醫(yī)生，就診
put through （電話(huà)用語(yǔ)）把……接通
17．Beijing Trading Campany．May I help you？
北京貿(mào)易公司。請(qǐng)問(wèn)有何貴干？
18．We have two Zhongs．
我們這里有兩位先生姓鐘。
19．Is that Bob Zhong，or John Zhong？
你要接Bob鐘，還是John鐘？
20．I‘m sorry，he‘s not in the office now．
很抱歉，他現(xiàn)在不在辦公室。
21．Do you have any idea when he‘ll be back？
你知道他何時(shí)回來(lái)嗎？
22．I have no idea（when he‘ll be back．）
我不知道（他何時(shí)回來(lái)）。
23．Can you ask him to call me when he comes back？
他回來(lái)時(shí)請(qǐng)告訴他打電話(huà)給我好嗎？
24．It‘s urgent．
有急事。
25．I‘m sorry but he‘s in Shanghai on business．
很抱歉，他出差去上海了。
26．Probably sometime tomorrow．
可能明天（回來(lái)）。
27．Is there anyone else who can help me？
有沒(méi)有其他的人能幫我？
28．OK．I‘ll just put you through．
好的，我這就給您轉(zhuǎn)接。
29．Just a moment，please…
請(qǐng)稍候。
30．You‘re welcome．
別客氣。
31．Is Mary there？
瑪麗在嗎？
32．Mary is out right now．
瑪麗現(xiàn)在不在。
33．Why don‘t you call back later this afternoon？
您不妨今天下午再打來(lái)。
34．When will she be back？
她何時(shí)會(huì)回來(lái)？
35．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10點(diǎn)左右打來(lái)會(huì)不會(huì)太晚？
36．Yes．You have the right number．
是的，您打?qū)α恕?/p>
37．Please connect me with Mr．Lee．
請(qǐng)幫我接李先生。
38．Who is calling，please？
請(qǐng)問(wèn)您是哪一位？
39．Are you still on the line？
你沒(méi)掛斷吧？
40．I‘m sorry，but he has a visitor right now．
對(duì)不起，他現(xiàn)在有客人。
41．Could you hold a little longer？
請(qǐng)?jiān)俣嗟纫粫?huì)兒。
42．Or shall I put you through to his secretary？
或者我給您接到他的秘書(shū)那兒，好嗎？
43．Shall I tell him you called？
我告訴他您來(lái)過(guò)電話(huà)，好嗎？
44．Well，actually，I‘d rather call back later．
我還是遲些再打來(lái)吧。
45．When is a good time to call？
什么時(shí)候打來(lái)最合適？
46．Why don‘t you try agian in an hour？
一個(gè)小時(shí)后您再打過(guò)來(lái)，好嗎？
47．Good afternoon．David Brown‘s office．
下午好。這里是大衛(wèi)·布朗辦公室。
48．This is Prof．Davis from the University of Washington．
我是華盛頓大學(xué)的戴維斯教授。
49．Would you mind waiting a few minutes？
您等一會(huì)兒好嗎？
50．I‘ll just trying to find him．
我正試著找他呢。
51．Yes．Go ahead，please．
是的，請(qǐng)講。
52．I‘m sorry，but he is in a meeting now．
很抱歉，他正在開(kāi)會(huì)。
53．The best time to catch him would be 5∶30．
最容易找到他的時(shí)間是5∶30。
54．Could you possibly ask him to call me back？
你可以叫他給我回個(gè)電話(huà)嗎？
55．Of course．What number are you on？
好的。您的號(hào)碼是多少？
56．He has my number but I‘ll give it to you just in case．
他有我的號(hào)碼，但我還是給你吧，以防萬(wàn)一。
57．There is a call from Wang Ling．
有王玲打來(lái)的電話(huà)。
58．She is on her way．
她馬上來(lái)。
59．I‘ll hold．
我等一下好了。
60．It‘s been a while．
好久不見(jiàn)了。
61．It‘s nice to hear from you．
很高興你打來(lái)電話(huà)。
Dialogue A
(A：Dave Kennedy B：Receiver)
A：Hello．Is this 985-6634？
B：Yes．You have the right numbr．
A：Please connect me with Mr．Lee．
B：Who is calling，please？
A：This is Dave Kennedy．
B：One moment，please．(a moment later) Hello，Mr．Kennedy？
Are you still on the line？
A：Yes。
B：I‘m sorry，but he has a visitor right now．Could you hold a littlelonger？Or shall I put you through to his secretary？
A：No，thanks．
B：Shall I tell him you called？
A：Oh，no，no．Well，actually，I‘d rather call back later．When is agood time to call？
B：Why don‘t you try again in an hour？He will be free then．
A：OK．Thanks a lot．Good-bye．
B：Good-bye．
Dialogue B
(A：Receiver B：Prof．Davis)
A：Good afternoon．David Brown‘s office．
B：bd afternoon．This is Prof．Davis from the University ofWashington．
A：Can I help you？
B：I‘d like to speak to Mr．Brown．Is he there？
A：Would you mind waiting for a few minutes？I‘m just trying tofind him．
B：Certainly．Thanks．(Pause)
A：Hello．Are you there？
B：Yes．Go ahead，please．
A：I‘m sorry，but he is in a meeting now．The best time to catchhim would be 5∶30．
B：Gould you possibly ask him to call me back？It‘s rather urgent．
A：Of course．What number are you on？
B：He ha my number bur I‘ll give it to you just in case．It‘s2235-7561．
A：OK．Mr．Davis．I‘ll have Mr．Brown get in touch with you assoon as the meeting is over．
B：Thank you．It‘s very kind of you．
A：You‘re welcome．Good-bye．
Dialogue C
(A：Wang Ling B：Fang Fang‘s father C：Fang Fang)
A：Hello．This is wang Ling．May I speak to Fang Fang？
B：I‘ll put you through．Hold on，please，(Voice：Fang Fang，there‘s a call from Wang Ling！)Hello？Are you there？She ison her way．
A：I‘ll hold，thank you．
C：Hi．Wang Ling．This is Fang Fang speaking．Oh，It‘s been awhile．It‘s nice to hear from you．How have you been？
A：Fine，thank you．And you?
C：Quite well．Last month，I had a very nice holiday．
A：Where did you go？
C：To Beijing．And I travelled around．
A：Very good．Oh，by the way，I‘m having a party at my house onFriday．Can you come？
C：Sure．Thank you．
Words and Expressions
number n．?dāng)?shù)，數(shù)字，號(hào)碼
connect vt．/vi．連接；聯(lián)系
line n．線(xiàn)，線(xiàn)條，界線(xiàn)
visitor n．訪(fǎng)問(wèn)者；參觀者；游客
secretary n．秘書(shū)
actually ad．實(shí)際上
rather ad．相當(dāng)；寧可
university n．(綜合性)大學(xué)
Washington n．華盛頓
certainly ad．一定，必定
possibly ad．可能的；也許，或者
travel vi．/vt．旅行，行進(jìn)；移動(dòng)n．旅行
get in touch with 與……保持聯(lián)系
as soon as 一……就
on one‘s way 在去……的路上
hear from 收到……的來(lái)信
by the way 隨便說(shuō)；在途中，在路上
62．I‘m sorry，but he‘s on another line now．
對(duì)不起，他在接另一個(gè)電話(huà)。
63．Would you care to hold？
您要稍等一下嗎？
64．Could you take a message，please？
能不能為我留下話(huà)？
65．I‘ll give him the message．
我會(huì)轉(zhuǎn)告他。
66．Anything else？
還有其他事嗎？
67．That‘s all．Thank you for trouble taken．
就這些，感謝你的耐心。
68．I‘m sorry，but he is out of the office right now．
很抱歉，他現(xiàn)在不在辦公室里。
69．When will he be back？
他什么時(shí)候回來(lái)？
70．I wonder if you could give Mr．Wang a message for me？
你能不能給王先生帶個(gè)口信？
71．Just a minute．I‘ll get a pen．
請(qǐng)等一下，我拿支筆。
72．I‘ll 1et him know，Mf．Brown．
我會(huì)轉(zhuǎn)告他的，布朗先生。
73．No．I really need to talk to him personally．
不，我真的需要親自跟他說(shuō)。
74．Would you like to leave a message on his voice mail，then？
那您要不要留話(huà)在他的語(yǔ)音信箱里？
75．Hold on and I‘ll transfer you．
稍候，我會(huì)幫您轉(zhuǎn)過(guò)去。
76．I‘m not available to take your call，but please your name，number and a brief message．
我現(xiàn)在不能接您的電話(huà)，但請(qǐng)您留下您的姓名、電話(huà)號(hào)碼和簡(jiǎn)短留言。
77．I‘ll get back to you as soon as possible．
我會(huì)盡快回您電話(huà)。
78．Please call me at 556-3243 when you get back．
你回來(lái)時(shí)請(qǐng)打556-3243找我。
Dialogue A
(A：Jan Wise B：Receiver)
A：Hello．Can I speak to Mr．Clark？
B：May I have your name，Please？
A：This is Jan Wise speaking．
B：Hold on，please…I‘m sorry，but he‘s on another line now．
Would you care to hold？
A：Well，I need to leave in a ninute．Could you take a message，Please？
B：Gertainly．
A：It‘s a little complicated… I‘m Mr．Clark‘s former classmate．
B：OK．
A：I was supposed to meet Mr．Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White‘s flight arrived late，and I need to pick her upat the airport now…
B：Airport——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o‘clock…
A：And I hear that Miss White likes to eat Chinese food recently，so Iwant to meet at Beijing restaurant instead of Ernie‘s． Bythe way，pleasetell him not to book the table，I have done it al-ready．
B：Beijing restaurant… Chinese food——OK，Miss Wise，I‘ll givehim the message．Anything else？
A：That‘s all．Thank you for trouble taken．Good-bye．
B：Good-bye
Dialogue B
(A：Jim Brown B：Receiver)
A：Hello．This is Jim Brown of the Export Department．May Ispeak to Mr．Wang？
B：I‘m sorry，but he is out of the office right now．
A：When will he be back？
B：He should be back at any moment．
A：I wonder if you could give Mr．Wang a message for me？
B：Yes，certainly．Just a minute．I‘ll get a pen．(Pause)OKay，please carry on．
A：There will be a very urgent meeting at three o‘clock and Iwould like Mr．Wang to attend it．
B：OKay，an urgent meeting…three o‘clock…May I ask whatit‘s regarding？
A：Yes．It‘s regarding the foreign exchange market and our salesstrategy this year．
B：Shall I tell Mr．Wang to prepare any material？
A：Yes，thank you．
B：I‘ll let him know，Mr．Brown．
A：Thank you very much．Bye．
B：Bye．
Dialogue C
(A：Mary B：Receiver C：John‘s voice)
A：Hello．Is John in？
B：No，can I take a message？
A：No．I really need to talk to him personally．
B：Would you like to leave a message on his voice mail，then？
A：Yes．Thank you．
B：Hold on and I‘ll transfer you．(Pause)
C：Hi，this is John．I‘m not available to take your call，butpleaseleave your name，number and a brief message．I‘ll get back toyou assoon as possible．
A：Hi，John．It‘s Mary and I really need to talk to you．I won‘t beableto go to the party with you．Please call me at 556-3243when you get back．
Words and Expressions
complicate vt．使復(fù)雜；使麻煩
former a．以前的；前者
suppose vt．讓?zhuān)徊孪耄患俣?，以?/p>
restaurant n．飯店，飯館
flight n．飛行，飛翔，航班
change v．改變，變化；更換，交換
recently a．近來(lái)的；最近的，目前的
instead ad．代替，頂替
book n．書(shū)，書(shū)籍，v．定，預(yù)定
trouble n．煩惱；苦惱；困境；麻煩
department n．部；(大學(xué)等的)系
export vt．輸出；把……出口
attend v．出席，照顧
regard v．考慮，認(rèn)為，把……看作是
exchange v．交換；調(diào)換，兌換；交流
market n．(交易)市場(chǎng)；(集)市
sale n．出售，出賣(mài)；賤賣(mài)，大減價(jià)
strategy n．戰(zhàn)略，策略
material n．材料；原料；資料
personally a．親自的；就個(gè)人而言
voice mail語(yǔ)音信箱
transfe v．遷移；調(diào)動(dòng)；變換；傳輸
brief a．簡(jiǎn)略的，簡(jiǎn)短的
79．Yes．I‘ll go to get him．
在，我去叫他。
80．I‘m so glad I‘ve got hold of you at last．
我很高興終于找到了你。
81．Were you trying to get in touch with me，Peter？
你一直在找我嗎，彼得？
82．I‘m off today．
我今天休息。
83．Listen，Mike，I‘ve got news for you．
聽(tīng)著，邁克，我有消息告訴你。
84．You don‘t know me，but this is Garl Mattews．
你不認(rèn)識(shí)我，我叫卡爾·馬修斯。
85．I‘m calling on behalf of Dave Kennedy．
我代大衛(wèi)·肯尼迪先生打電話(huà)給你。
86．So he gave me your telephone number and let me give you acall．
所以他給了我你的電話(huà)號(hào)碼讓我給你打個(gè)電話(huà)。
87．And what time would suit you best？
什么時(shí)候最適合你？
88．You can call us from the lobbv and we‘ll come down．
你可以在大廳給我們打電話(huà)，然后我們就下來(lái)。
89．Please say hello to Dave for me and thank you so much forcalling me．
請(qǐng)代我向大衛(wèi)問(wèn)好，非常感謝你打電話(huà)給我。
90．She asked me to ask you if you would be able to meet here to-day at 3∶30 p．m．
她要我問(wèn)你是否能在今天下午三點(diǎn)半和她見(jiàn)面。
91．But you can page her．
但是你可以傳呼她。
92．What is the number of her beeper？
她的傳呼是多少？
93．Fine．Thanks for the message．
好。謝謝你的口信。
Dialogue A
(A：Robert B：Peter C：Mike)
A：Hello．
B：Hello．Is that Mike？
A：No，this is Robert，his brother，speaking．
B：Oh hello，Robert．This is Peter．How are you？
A：Fine，thanks，and you？
B：I‘m very well．Is Mike there？
A：Yes．I‘ll go get him．
C：Hello．Mike speaking．
B：Hello．Mike？This is Peter speaking．I‘m so glad I‘ve got holdof you at last．
C：Were you trying to get in touch with me，Peter？ I‘m off to-day．
B：That‘s good to know．Listen，Mike，I‘ve got news for you．
C：What is it？
B：My sister Jane is coming back from America．
C：That‘s great．When is she coming back？
B：Next weekend．
C：Next weekend？OK．And I want to know how long she willstay here this time．
B：About a week． Let‘s get together tonight and plan a party forher．
C：All right．I‘ll come to your place at 8 o‘clock．
B：Good．I‘ll be waiting for you．
C：See you later．
B：Good-bye．
Dialogue B
(A：Stan Summers B：Carl Mattlews)
A：Hello．
B：Hello．Can I speak to stan Summers，please？
A：Speaking．
B：Oh．Mr．Summer．You don‘t know me，but this is Carl Mat-tews．I‘m calling on behalf of Dave Kennedy．
A：Oh．So you‘re a friend of Dave‘s．How is he anyway？
B：oh，he‘s doing well and will be promoted again．
A：That‘s good to hear．Carl，what are you doing in New York？
B：Dave and I are attending a conference at the HiltonuntilThursday．And Dave is busy now．So he gave me your tele-phone numberand let me give you a call．He wants to know ifyou will have any time atall to got together tonight or Thurs-day evening．
A：Well，tonight there‘s a banquet I have to go to．But Thursdayevening I‘m free．
B：Good．Thursday evening．And what time would suit you best？
A：Seven-thirty would be good for me．
B：Yes，that‘s fine．So that‘s 7∶30 p．m．on Thursday at Hilton．
I‘ll book the table．And my room‘s 2120．Dave‘s is 2122．Youcan call us from the lobby and I‘ll come down．
A：Fine．I‘m looking forward to it！
B：Me，too．See you on Thursday，then．
A：Please say hello to Dave for me and thank you so much for call-ing me．Good-bye．
Dialogue C
(A：Roland B：Mr．Zhang)
A：Hello．May I speak to Mr．Zhang？
B：Yes，speaking．
A：Hi，Mr．Zhang．This is Roland．Miss Lee telephoned．She askedme to ask you if you would be able to meet her today at 3∶30p．m．
B：Sorry，but I‘ll have a meeting then．Please tell me her call num-ber and I‘ll explain it to her personally．
A：Miss Lee said she would not be in her office this afternoon，butyou can page her．
B：What is the number of her beeper？
A：It‘s 6594968-99806．
B：Fine．Thanks for the message．Good-bye．
A：Bye．
Words and Expressions
touch vt．觸摸；接觸；碰到
weekend n．周末
party n．黨，政黨；聚會(huì)，宴會(huì)
behalf n．利益
on behalf of 代表某人
anywny ad．無(wú)論如何，無(wú)論怎樣
conference n．商議；會(huì)談
Hilton 希爾頓
banquet n．宴會(huì)
suit v．對(duì)……適合；(使)適合
lobby n．前廳；穿堂
look forward to 渴望，盼望
page v．找人，尋找
beeper BP機(jī)
94．Hello．Overseas operator．
你好！國(guó)際電話(huà)總機(jī)。
95．I‘d like to make a collect call to Japan．
我要打?qū)Ψ礁顿M(fèi)的電話(huà)到日本。
96．Country code 81，area code 138，and the number is 864-8972．
國(guó)碼是81，區(qū)域號(hào)碼是138，電話(huà)號(hào)碼是864-8972。
97．Mom．It‘s Helen．How‘s everything going？
媽媽?zhuān)沂呛?。家里好嗎?/p>
98．You can call direct if you like．
如果你喜歡的話(huà)，可以直撥。
99．Could you please tell me the international prefix and the coun-try code for Australia？
能不能告訴我國(guó)際號(hào)碼及澳大利亞的號(hào)碼？
100．…and then dial the city code and the number．
然后撥你要打的城市號(hào)碼和電話(huà)號(hào)碼。
101．Start with the international code which is 00．
一開(kāi)始要撥?chē)?guó)際長(zhǎng)途電話(huà)號(hào)碼00。
102．What time do the special rates apply？
什么時(shí)候可用優(yōu)惠價(jià)？
103．I wonder if I can charge this call to my hotel room．
我能否把電話(huà)費(fèi)記在我的房間賬單上。
104．I‘ll tell the front desk clerk the charge afterwards．
講完之后我會(huì)把電話(huà)費(fèi)告訴柜臺(tái)服務(wù)員。
105．I‘d like to place an overseas call to London．
我想打一個(gè)通到倫敦的國(guó)際電話(huà)。
106．Can I dial direct？
我可不可以打直撥？
107．How about the charges？
費(fèi)用如何？
108．The charges vary according to the types of call you make．
費(fèi)用根據(jù)您打電話(huà)的種類(lèi)不同而有差別。
109．The cheapest is a station-to-station call，then a person-to-person call．
最便宜的是叫號(hào)電話(huà)，然后是叫人電話(huà)。
110．The mini charge will apply for the first three minutes， then each additional minute will be charged．
最低費(fèi)用適用于三分鐘，其后每多一分鐘再追加一分鐘的費(fèi)用。
111．Could you put through a collect call for me？
你能為我接一個(gè)對(duì)方付費(fèi)電話(huà)嗎？
112．And what‘s the number you are calling？
電話(huà)號(hào)碼呢？
113．And your name and number？
您的姓名和電話(huà)號(hào)碼呢？
114．Hang up and I‘ll call you back In a few minutes.
您先掛上。過(guò)幾分鐘我再打給你。
115．You have a collect call for a Mr． Ron Smith in Chicago．
您有來(lái)自芝加哥羅恩·史密斯先生的對(duì)方付費(fèi)電話(huà)。
116．Will you accept the charges？
你接受付費(fèi)嗎？
117．I have your call on the line． GO ahead， please．
電話(huà)已經(jīng)給您接通了，請(qǐng)講吧。
Dialogue A
（A：Operator B：Helen Kent C：Edna）
A：Hello．Overseas operator． May I help you？
B：Yes． I‘d like to make a collect call to Japan.
A：Your name, please?
B：It‘s Helen Kent.
A：Who would you like to talk to?
B：I‘d like to talk to Mr. Edna Kent.
A：Is that Mr. Edna Kent?
B：That‘s right.
A：What number are you calling from, please?
B：From code 513, 432-6748
A：And the number in Japan, please?
B：Country code 81, area code 138, and the number is 846-8972.
A：Hold the line, please. I‘ll put your call through.
C：Hello. This is Edna.
B：Mom. It‘s Helen. How‘s everything going?
C：Fine. How are you?
B：Very good indeed.
C：How‘s the weather there?
B：It‘s sunny and bright. Dole and I just came back from thesight-seeing. We spent two days on the beach. Then we went downtown,doing some shopping and visiting the museums and places like that, andthings we haven‘t see there.
C：Oh, great!
B：We had a very very good time… Mom, is Dad in?
C：No, he went out to the club and won‘t be back until late afternoon… What time are you going to come back?
B：Probably early next week. But I‘m not sure.
C：Ok, take care of yourself.
B：Well, Mom, say Hi to every body. Say love to Daddy. Bye.
C：Have a nice stay, bye.
Dialongue B
(A：Operator B：Mr. Ma)
A：Operator.
B：Hello. I‘d like to make a call to Australia.
A：You can call direct if you like.
B：Oh, can I?
A：Yes, please.
B：Could you please tell me the international prefix and the country code for Australia?
A：Yes, The code for Australia is 61 and then dial the city code and the number. Start with the international code which is 00.
B：What time do the special rates apply?
A：Between six in the evening and eight in the morning，sir．
B：I wonder if I can charge this call to my hotel room．
A：Certainly．Tell me the room number and your name，please？
B：This is Mr．Ma in room 215．
A：OK，Mr．Ma．I‘ll tell the front desk clerk the charge after-wards．
B：Thanks very much for your help．
A：You‘re welcome．Bye．
B：Bye．
Dialogue C
(A：Operator B：Ron Smith C：Marilyn Peters)
A：Long Distance．May I help you？
B：Yes．I‘d like to place an overseas call to London．Can I dial di-rect？
A：No，sir．I‘m afraid not．
B：Oh，I see．How about the charges？
A：The charges vary according to the types of call youmake．Thecheapest is a station-to-station call，then aperson-to-personcall．The mini charge will apply for the first threeminutes，theneach additional minute will be charged．
B：Oh，let me think of it…Could you put through a collect call forme？
A：Certainly．Who are you calling？
B：It‘s a Mrs．Peters．Marilgyn Peters．
A：And what‘s the number you are calling？
B：It‘s London，9981-6432．
A：And your name and number？
B：My name‘s Ron Smith and the phone number is 356-2210．
A：Hang up and I‘ll call you back in a few minutes．(Pause)．
Hello．This is the operator．You have a collect call from a Mr．Ron Smith in Chicago．Will you accept the charges？
C：Yes，I will．
(Ring)
B：Yes，it is．
A：I have your call on the line．Go ahead，please．
B：Thank you very much．
…
Words and Expressions
oversea(s) a．海外的；往海外的
operator n．操作者；工作者；接線(xiàn)員
collect call 對(duì)方付費(fèi)電話(huà)
area n．面積；地區(qū)；區(qū)域
code n．法典；法規(guī)；規(guī)章；代碼
sight-seeing 觀光，游覽
beach n．海濱；湖濱；海灘
downtown ad．在商業(yè)區(qū)；向商業(yè)區(qū)；在市區(qū)；
museum n．博物館；(美)展覽館
Australia n．澳大利亞；澳洲
direct a．徑直的；直線(xiàn)的；直接的
international a．國(guó)際的
prefix n．字首，前綴
dial n．1．[鐘表的]面；標(biāo)度盤(pán)
2．[自動(dòng)電話(huà)]撥號(hào)盤(pán)
rate／reit／ v．撥電話(huà)
n．規(guī)定的費(fèi)用或價(jià)格
apply vi．適用；應(yīng)用；使用
charge v．要價(jià)，收費(fèi)
front desk 柜臺(tái)
clerk n．辦事員
afterwards ad．后來(lái)；以后
distance n．1．距離；2．遠(yuǎn)方；遠(yuǎn)景
3．[時(shí)間的]間隔；[時(shí)日的]經(jīng)過(guò)
according adj．根據(jù)……所說(shuō)的
mini a．微型的；最低的
additional a．附加的；另外的
Chicago (地名)芝加哥
118．I beg you pardon？ Miss who？
對(duì)不起，你說(shuō)誰(shuí)？
119．I‘m sorry，but I don‘t know that name．
對(duì)不起，我不認(rèn)識(shí)這個(gè)人。
120．You must have the wrong number．
你一定是弄錯(cuò)號(hào)碼了。
121．Come on．I know Anna‘s there．Let me talk to her．
不要這樣好不好。我知道安娜在那兒，讓我跟她講話(huà)。
122．There‘s no one named Anna here．
這兒沒(méi)有叫安娜的。
123．Are you sure you have the right name？
你肯定沒(méi)弄錯(cuò)姓名嗎？
124．What number are you trying to dial？
你要的電話(huà)是什么號(hào)碼？
125．I‘d like to make a person-to-person call to Beijing，China．
我想打一個(gè)通到中國(guó)北京的叫人電話(huà)。
126．To Mr．Qin at 6634-6972．
找秦先生，號(hào)碼是6634-6972．
127．Mr．Zhou，will you hold the line，please？
周先生，請(qǐng)稍等一會(huì)兒好嗎？
128．There is no Qin at that number．
那個(gè)號(hào)碼查無(wú)秦先生。
129．Will you check the number again，please？
請(qǐng)您再核對(duì)一下電話(huà)號(hào)碼好嗎？
130．What the number I gave you，operator？
接線(xiàn)員，我給你的號(hào)碼是多少？
131．I‘ve given you a wrong number．
我給錯(cuò)電話(huà)號(hào)碼了？
132．I‘m afraid you have the wrong number．
我想您打錯(cuò)了。
133．I suggest you look in the phone book．
我建議您查一下電話(huà)簿。
Dialogue A
(A：A young man B：Receiver)
A：Hello．Can I talk to Miss Anna Li，please？
B：I beg you pardon？Miss who？
A：Miss Li．Anna Li．
B：I‘m sorry，but I don‘t know that name．You must have thewrong number．
A：Come on．I know Anna‘s there．Let me talk to her．
B：Sorry．There‘s no one named Anna here．Are you sure you havethe right name？
A：Sure．
B：What number are you trying to dial？
A：It‘s 423-6681．Isn‘t it right？
B：No．It isn‘t．It‘s 423-6631．
A：I‘m sorry to have bothered you．
B：No problem．
Dialogue B
(A：Operator B：Zhou Qiang)
A：Operator．Can I help you？
B：I‘d like to make a person-to-person call to Beijing，China．Thenumber is 6634-6972，and I want to speak to Mr．Qin．
A：To Mr．Qin at 6634-6972？
B：Yes，that‘s right．
A：May I have your name and telephone number？
B：My name is Zhou Qiang，and the phone number is 756-3284．
A：Mr．Zhou，will you hold the line，please？
(Pause)
Mr．Zhou，there is no Qin at that number．Will you check thenumber again，please？
A：What the number I gave you，operator？
B：It‘s 6634-6972．
A：Oh，I‘m sorry．It should have been 6634-6672，not 6972．I‘vegiven you a wrong number．
B：Are you sure this time？
A：Yes．
B：OK．Let me try again．
A：Thank you．
Dialogue C
(A：Mrs． Charles B：Clerk)
A：Hello．This is Mrs．Charles．I‘d like to buy a new car．Couldyou offer me a new type of the car，please？
B：Oh，Madam，buy what？
A：A new car．And I‘ve got a small family，two children，and I haven‘t got a lot of money and…
B：Oh，oh，Madam，Madam．I‘m afraid you have the wrong num-ber．
A：Isn‘t this the car store？
B：No．It‘s Mike‘s Sporting Goods．
A：Oh，sorry．Do you know the number for a car store，then？
B：No．I don‘t．I suggest you look in the phone book．
A：I‘m sorry to have bothered you．
B：No problem．
Words and Expressions
beg vt．/vi．乞求；請(qǐng)求；懇求
pardon n．原諒，請(qǐng)?jiān)僬f(shuō)一遍
come on 來(lái)吧；快點(diǎn)；出現(xiàn)，上演
check v．制止；控制；檢查，核對(duì)
offer v．/n．提供；提出；提議
v．呈現(xiàn)，出現(xiàn)
type vt．打字；拍發(fā)
madam n．夫人，女士，太太，小姐
store v．貯藏，貯存，商店
goods n．商品，貨物，財(cái)產(chǎn)
suggest vt．建議，提出
phone book 電話(huà)簿
problem n．難題，問(wèn)題
134．How may I direct you call？
您要哪里？
135．Could I have extension 239，please？
請(qǐng)轉(zhuǎn)接分機(jī)239。
136．I‘m sorry the number‘s engaged．
對(duì)不起，這個(gè)電話(huà)有人在打。
137．The line is free now．I‘ll put you through．
不占線(xiàn)了，我?guī)湍舆^(guò)去。
138．Whom am I speaking to，please？
請(qǐng)問(wèn)是哪位？
139．Do you mind if I use your phone？
我可以用一下你的電話(huà)嗎？
140．I wonder if I could make a long distance call？
我能打個(gè)長(zhǎng)途嗎？
141．I‘d like the extension 4130，please．
請(qǐng)轉(zhuǎn)4130分機(jī)。
142．The number is busy now．
電話(huà)占線(xiàn)。
143．Well，it‘s ringing，go ahead，please．
好了，通了，請(qǐng)講話(huà)。
144．And it took me quite a long time getting to you．
好不容易才給你打通。
145．I‘ve been busy on the phone．
我一直在通話(huà)。
Dialogue A
(A：Operator B：Mary C：Jim)
A：Hello．Dodge Automobiles．How may I driect you call？
B：Could I have extension 239，please？
A：I‘m sorry the number‘s engaged．Would you care to wait，please？
B：Sure．
(A few minutes later．)
A：The line is free now．I‘ll put you through．
C：Hello．This is Jim．Whom am I speaking to，please？
B：It‘s Mary．
C：Oh，Mary．
B：Where were you last night，Jim？I waited for you for almost anhour．
C：Oh！I‘m sorry．I completely forgot．
B：You forgot！What did you do last night？
C：I stayed in…I was studying．
B：No，you weren‘t．I saw you at a quarter past seven and youwere with another girl．
C：I‘m sorry，Mary．I‘ll explain everything．It won‘t happen a-gain．
B：It certainly won‘t．I‘m never going to see you again(Maryhangs up the receiver)．
Dialogue B
(A：Susan B：John C：Operator D：Mike)
A：Do you mind if I use your phone？
B：No，not at all．Go ahead．It‘s over there in the corner．
A：I wonder if I could make a long distance call？
B：Of course．
(Pause)
A：Hello．I‘d like the extension 4130，please．
C：Sorry．the number is busy now．Will you please hold the line？
A：No，I‘ll try agian later．
(A few minutes later)
A：Hello，operator．Extension 4130．Would you put me through a-gain，please？
C：OK，the line is free．Just a moment．(Pause)Well，it‘s ringing，go ahead，please．
A：Hello，Mike？It‘s Susan speaking．The line was very busy，andit took me quite a long time getting to you．
D：Yes．I‘m sorry．I‘ve been busy on the phone．How are you，dear？
A：Not very well．Something awful happened．We went to the Por-tobello Road and someone stole my handbag．
D：Oh，dear，did you lose a lot of money？
A：No，only a few pounds，but my passport was in the bag．That‘swhat I‘m really worried about．
D：You must tell your embassy about it and I think they‘ll issueyou with a new one．
A：I‘d better go tomorrow．
D：They might not be open on Saturday，so you ought to ringthem to check first．
A：Yes，I‘ll do it tomorrow．
D：And Susan…
A：Yes？
D：Don‘t be too upset…it‘s not the end of the world．
A：OK．I‘m getting better，thank you，dear．Good-bye．
D：Bye．Susan．
Words and Expressions
automobile n．汽車(chē)，機(jī)動(dòng)車(chē)
extension n．(電話(huà))分機(jī)
engaged a．占線(xiàn)的
completely ad．完全；十分；徹底
quarter n．四分之一；一刻鐘
receiver v．(電話(huà)的)聽(tīng)筒，收話(huà)器
distance n．距離，路程
ring v．敲鐘，打鈴，響，鳴
awful a．糟糕的；極壞的；威嚴(yán)的；可怕的
steal vt．偷；竊取
handbag n．(女用)手提包
pound n．英鎊；磅
passport n．護(hù)照
embassy n．大使館
issue n．配給，發(fā)給
ought v．應(yīng)當(dāng)，應(yīng)該
check v．核對(duì)
upset v．使不安；擾亂
a．不安的，難過(guò)的
146．The connection was bad．
通話(huà)情況很糟。
147．There was a lot of echo and I couldn‘t hear well．
回音太多，我聽(tīng)不清楚。
148．I‘ll connect you agian．
我再為您接通一次。
149．I‘ve just been disconnected from a number．
我的電話(huà)被打斷了。
150．Could you speak a little louder，please？
您能說(shuō)大聲點(diǎn)嗎？
151．There‘s a bad connection．
電話(huà)連接不好。
152．And now there‘s no answer．
現(xiàn)在沒(méi)有回聲。
153．Could you tell me if there‘s something wrong with myphone？
是不是我的電話(huà)機(jī)出了問(wèn)題？
154．I doubt if it‘s your phone．
我想不是因?yàn)槟碾娫?huà)機(jī)。
155．There may be a fault on the line．
可能是電話(huà)線(xiàn)路出了故障。
156． I‘ll tell our engineers about it．
我向工程部報(bào)告一下。
157．We‘ve checked that line，there was mini fault out it．
我們已檢查了線(xiàn)路，有一點(diǎn)小故障。
158．The number‘s ringing for you now．It should be all right thistime．
對(duì)方的電話(huà)響了，這次不會(huì)有問(wèn)題了。
159．May be the receiver is off the hook．
可能是聽(tīng)筒沒(méi)放好。
160．I can barely hear what you are saying．
我?guī)缀趼?tīng)不到你在說(shuō)什么。
161．We must have gotten our lines crossed．
我們的線(xiàn)路一定和別人的串線(xiàn)了。
162．Why don‘t we hang up and try again？
我們何不掛斷重打？
163．Hello．It‘s me again．
喂，又是我。
164．I think my phone is out of order．
我想是我的電話(huà)壞了。
165．But I keep getting a funny noise．
但我總聽(tīng)到一種有趣的噪音。
166．Are the lines overloaded？
是線(xiàn)路超負(fù)荷了嗎？
167．What kind of sound is it making？
發(fā)出什么樣的聲音？
168．A continuous beeping sound．
是連續(xù)的BB聲。
169．And I can‘t get a proper dialing tone．
我得不到正常的撥號(hào)音。
170．I‘m calling from another line．
我現(xiàn)在是用另一個(gè)電話(huà)打給你。
Dialogue A
(A：Operator B：Lin Ping)
A：Operator．How can I help you？
B：Yes．The connection was bad．There was a lot of echo and Icouldn‘t hear well，will you put me through again？
A：I‘m awfully sorry for the trouble．I‘ll connect you again．
(A few minutes later)
B：Operator．I‘ve just been disconnected from a number．Couldyou…
A：I‘m sorry，sir．Could you speak a little louder，please？There‘sa bad connection．
B：Yes．I‘ve just been disconnected from a number，and nowthere‘s noanswer．Could you tell me if there‘s somethingwrong with my phone？
A：What number were you speaking to，sir？
B：2743-1120．
A：Oh，2743-1120．I doubt if it‘s your phone．We‘ve being a lot oftrouble in that area todny．There may be a fault on line．
B：Oh，I see．
A：I‘ll tell our engineers about it．Please tell me your name andnumber，I‘ll call you back soon．
B：My name‘s Lin Ping and my number‘s 3512-6762．
(About ten minutes later)
A：(ringing)Hello，is that 3512-6762？
B：Yes，it is．
A：Mr．Lin．We‘ve checked that line，there was a mini fault on it．
The number‘s ringing for you now．It should be all right thistime．
B：Thank you very much．
Dialogue B
(A：Tom B：Sue)
A：Hello，Sue．It‘s Tom．
B：Hi，Tom？
A：I‘ve been trying to get hold of you forever．
B：Really？I‘ve being stayed at home all day long．
A：But your line is always busy．
B：Oh．May be the receiver is off the hook．
A： I see．I‘m calling to invite you to dinner tonight．
B：What？I can barely hear what you are saying．
A：I‘m calling to invite you to dinner tonight．
B：The connection is too bad．We must have gotten our linescrossed．
A：Why don‘t we hang up and try again．
B：Good idea．
(Ringing)
A：Hello，It‘s me，again．
B：Oh，Tom．You said a dinner，tonight？
A：Yes．
B：I can‘t tonight，mother has a cold，I must stay at home andlook after her．But I‘d love to some other night．
A：Oh，what‘s a pity！You‘d better set up an appointment to seea doctor as soon as possible．
B：Yes．Thank you．
A：I‘ll call you back later，Bye-bye．
B：Bye．
Dialogue C
(A：Operator B：Li Ming)
A：Hello．How can I help you？
B：Hello．Look，I think my phone is out of order．
A：What seems to be the problem？
B：I‘ve been trying to get through to a number for the past fifteenminutes，but I keep getting a funny noise．
A：Are you sure it‘s the right number，sir？
B：Yes，I‘ve checked in the telephone book．Are the lines over-loaded？
A：What kind of sound is it making？
B：A continuous beeping sound．And I can‘t get a proper dialingtone．I‘m calling from another line．
A：You may have a fault on your line．I‘ll report it to the engi-neers．
B：Thank you very much for your help．
A：Don‘t mention it．Bye-bye．
B：Good-bye．
Words and Expressions
connection n．連接；聯(lián)系；關(guān)系
echo n．回首；回聲；反響
awfully ad．異常，非常
doubt n．懷疑，疑問(wèn)，疑惑
fault n．缺點(diǎn)，毛病
engineer vt．設(shè)計(jì)；建造
n．工程師
check n．支票；賬單；核對(duì)
mini a．微小的
forever ad．永遠(yuǎn)，總是
hook n．鉤，鉤狀物
barely ad．勉強(qiáng)，幾乎沒(méi)有
cross n．交叉
look after 照顧
pity v．／n．憐憫，惋惜
setup 創(chuàng)立，建立
appointment n．約會(huì)；任命；選派
as soonas 一……就
funny a．滑稽的，可笑的
overload v．超負(fù)荷
continuous a．連續(xù)的，繼續(xù)的
mention vt．說(shuō)到，談到
171．I recognized your voice right away．
我一聽(tīng)就知道是你的聲音。
172．I‘m calling to ask you some question about Jim，you knowhim，don‘t you？
我打電話(huà)來(lái)問(wèn)一下有關(guān)吉姆的問(wèn)題，你認(rèn)識(shí)他，對(duì)吧？
173．Oh，Mary，I‘d better go now．
噢，瑪麗，我要掛電話(huà)了。
174．Is the boss coming by？
是老板過(guò)來(lái)了？
175．OK．I‘ll let you get back to your work．
好，回去工作吧。
176．I‘ll call you again later，OK？
我過(guò)一會(huì)兒再打給你，好嗎？
177．Call me at home．
打到我家來(lái)。
178．Certainly，I‘ll make sure he gets your message．
當(dāng)然，我一定會(huì)轉(zhuǎn)達(dá)您的話(huà)。
179．Hello！Is that you，Tom？
喂，你是湯姆嗎？
180．I‘d know your voice anywhere．
你的聲音我到哪里都聽(tīng)得出。
181．I can‘t believe I got hold of you at last．
我真不敢相信終于和你聯(lián)系上了。
182．I tried to contact you by phone several times，but you werenot in．
我給你打了好幾次電話(huà)，但是你都不在。
183．Oh，somebody‘s at the door．I have to go．
噢，有人來(lái)了，我得去開(kāi)門(mén)。
184．And I have to say“good-bye”．
我不得不說(shuō)再見(jiàn)了。
185．Nice talking to you．
很高興跟你通話(huà)。
186．Same here，bye-bye．
我也是，再見(jiàn)。
187．What‘s your FAX number，please？
你的傳真號(hào)是多少？
188．I‘ll think about it and call you back to discuss it to some de-tails soon．
我考慮一下，然后盡快打電話(huà)給你具體討論這件事。
189．I‘ll be looking forward to hearing from you．
我期盼你的回音。
Dialogue A
(A：Mary B：Julia)
A：Hello．I wish to speak to Julia．
B：This is Julia speaking．
A：Oh，how do you do，Julia．This is Mary speaking．
B：Mary，I recognized your voice right away．I‘m glad you calledme．
A：Julia，listen，um…I‘m calling to ask you some questions aboutJim，you know him，don‘t you？
B：Sure．
A：What‘s he like？
B：Well，why are you asking adout Jim？
A：Well，I want to try and get a part-time job at his store…
B：Oh，well，Jim‘s a nice guy…I mean he‘ll give you decenthours，a decent wage，and plenty of breaks．
A：Well，that sounds good．Um，what does he look like？I‘ve gotto meet him at the Sunset Restaurant for lunch and I can‘t re-member．
B：Oh，well，he‘s about thirty-six…
A：Hu-hum．
B：…six-foot-two…
A：Right．
B：…oh，has dark，wavy hair with a little gray at the temples．
A：Oh，sounds kind of nice．
B：Mm．
A：Um，is he，a formal kind of guy，or does he dress casually？
B：Oh，he rarely dresses casually．He always wears three-piece suitsand ties——dresses very much in style．Oh ，Mary，I‘d better gonow．
A．Is the boss coming by？
B：Yeah，and I have to finish this report by four．
A：OK．I‘ll let you get back to your work．
B：I‘ll call you again later，OK？
A：Call me at home．I want to hear all about him．
B：(business like，to cover up)Certainly，I‘ll make sure he getsyour message．Good-bye．
Dialogue B
(A：Philip B：Tom)
A：Hello！Is that you，Tom？
B：Philip！Yes，this is Tom．
A：Oh，how do you know it‘s me？
B：I‘d know your voice anywhere．
A：I can‘t believe I got hold of you at last．And what have you be-ing doing？
B：Yeah，I haven‘t been home a lot lately．And I‘ve had a lot ofworkand social engagements．Oh，Philip，when did you getback to London？
A：I just came back about a week ago，I tried to contact you byphone several times，but you were not in．
B：Sorry，Sorry．Did you have a nice holiday，then？
A：Lovely．I went to Scotland and travelled aroud．
B：Did you go up to the Highlands？
A：No．I stayed at a hotel near Loch Lomond for a few days andcame back to London down the west coast．
B：Did you have good weather？
A：Quite good，and everybody was very kind．People aren‘t quitesuch a hurry up there you know．
B：How I admire you！Oh，I feel like I‘m under too much strainthese days．I need a holiday indeed．
A：Well，I suppose so．
B：Oh，somebody‘s at the door．I have to go．And I have to say“good-bye”．Nice talking to you．
A：Same here，bye-bye．
Dialogue C
(A：Receiver B：Mr．Kent)
A：Hello，Australian Trading Company．Can I help you？
B：Hello．Yes．This is Mr．Kent of Oriental Ltd．We are interestedin thecarpets advertised by you and I think the carpet will finda readymarket in our country．
A：May I have your specific inquiry？If you make an inquiry，wecan offer you firm．
B：Could you give me some idea about your prices？
A：Well，if you please，I can send our price sheets to you by fax．
What‘s your fax number，please？
B：6885486．If your prices are favourable，we can place the order．
A：By the way，enquiries for carpets are getting more numerous．
You‘d better place your order as soon as possible．
B：I see．Well，I‘ll think about it and call you back to discuss it tosome details soon．
A：OK，I‘ll be looking forwad to hearing from you．Good-bye．
B：Good-bye．
Words and Expressions
recognize vt．認(rèn)識(shí)到；識(shí)別；承認(rèn)
past-time 逝去的時(shí)光
guy n．〈美俚語(yǔ)〉家伙；人
decent a．1．正派的；端莊的
2．相稱(chēng)的；合宜的
wage n．[常用復(fù)數(shù)][按周發(fā)的]工資
temple n．太陽(yáng)穴，額頭
formal a．正式的；外表的
casually a．偶然的，不注意的
rarely ad．很少；罕有
style n．文風(fēng)；風(fēng)格；時(shí)髦
businesslike a．認(rèn)真的；一板一眼的
social a．社會(huì)的；社交的，交際的
engagement n．訂婚，婚約；約定，約會(huì)
Highlands n．高地，高原
Scotland n．蘇格蘭
coast n．海岸，海濱
hurry up 匆忙；慌忙
admire v．羨慕，贊賞，欽佩
stair n．樓梯
suppose vt．讓?zhuān)徊孪耄患俣?/p>
Loch Lomond (地名)洛蒙德湖
carpet n．地毯
advertise vt．為……做廣告
market n．(交易)市場(chǎng)；菜市(場(chǎng))
inquiry n．詢(xún)問(wèn)；調(diào)查
firm n．商號(hào)；商行
sheet n．被單；(一)張，(一)片；大片
favourable a．好意的；贊成的；順利的
place the order 定購(gòu)；訂購(gòu)
enquiry n．調(diào)查；詢(xún)問(wèn)
numerous a．?dāng)?shù)量大的，數(shù)目更多的
detail n．細(xì)節(jié)；詳情
look forward to 渴望
hear from 收……的來(lái)信
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